Nicole Patterson
Airlie Beach,QLD
Summary
To obtain employment as a hard worker who thrives under pressure and goes above and beyond to create unforgettable guest experiences.
Overview
10
10
years of professional experience
Work History
Deckhand
Whitsunday Adventurer
01.2024 - Current
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Communicated clearly, concisely and politely with passengers and crew members.
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
Housekeeper
Budds In Surfers Hostel
06.2023 - 01.2024
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Barista
Bond University
06.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety..
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Flight Coordinator
Skyplan Services
01.2022 - 05.2023
- Enhanced flight scheduling efficiency by streamlining the coordination process for multiple aircraft.
- Ensured passenger satisfaction by proactively addressing issues and providing timely information updates.
- Improved on-time performance, coordinating closely with ground support teams and air traffic control.
- Optimized crew utilization by managing duty hours, ensuring regulatory compliance and maintaining morale.
Flight Attendant
Air Canada
03.2019 - 05.2023
- Offered personalized assistance to children, elderly and passengers with special needs
- Maintained excellent attendance record, consistently arriving to work on time
- Increased customer satisfaction by resolving issues
- Identified issues, analyzed information and provided solutions to problems.
Flight Attendant
Flair Airlines
06.2016 - 03.2019
- Explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Greeted passengers as they entered the aircraft and showed them to their seats
- Complied with all airline and federal aviation regulations to ensure complete safety and security procedures were met
- Answered passengers' questions and provided solutions to issues when they arose during flights
- Reassured passengers during turbulent flights and during unavoidable delays.
Server
Cheesecake Cafe
10.2014 - 06.2016
- Bussed and reset tables and kept dining room and work areas clean
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors
- Delivered quality service by providing a warm and welcoming environment
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Maintained clean dining room, lobby and service areas at all times
- Received frequent customer compliments for going above and beyond normal duties
- Professionally and efficiently resolved issues and enhanced customer satisfaction ratings
- Developed and maintained positive working relationships with others to reach business goals
- Described menu items, special offerings and appropriately identified wine pairings.
Education
Canadian Tourism College
Vancouver, BC01.2016
High School Diploma -
Avon View High School
Windsor, NS01.2014
Skills
- Excellent customer service skills with the ability to follow instructions
- Multi cultural individual
- Hard working, empathetic and flexible
- Professional and Approachable
- Excellent communication
- Team player
- Positive attitude
- Customer Service
- Quality Assurance
- Problem-solving abilities
- Time management
References
Available upon request
Timeline
Deckhand
Whitsunday Adventurer
01.2024 - Current
Housekeeper
Budds In Surfers Hostel
06.2023 - 01.2024
Barista
Bond University
06.2023 - 12.2023
Flight Coordinator
Skyplan Services
01.2022 - 05.2023
Flight Attendant
Air Canada
03.2019 - 05.2023
Flight Attendant
Flair Airlines
06.2016 - 03.2019
Server
Cheesecake Cafe
10.2014 - 06.2016
Canadian Tourism College
High School Diploma -
Avon View High School