Nicole Patterson
Airlie Beach,QLD
Summary
To obtain employment as a hard worker who thrives under pressure and goes above and beyond to create unforgettable guest experiences.
Overview
10
10
years of professional experience
Work History
Deckhand
Whitsunday Adventurer
Airlie Beach, QLD
01.2024 - Current
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Communicated clearly, concisely and politely with passengers and crew members.
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
Housekeeper
Budds In Surfers Hostel
Surfers Paradise, QLD
06.2023 - 01.2024
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Barista
Bond University
Robina, QLD
06.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety..
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Flight Coordinator
Skyplan Services
01.2022 - 05.2023
- Enhanced flight scheduling efficiency by streamlining the coordination process for multiple aircraft.
- Ensured passenger satisfaction by proactively addressing issues and providing timely information updates.
- Improved on-time performance, coordinating closely with ground support teams and air traffic control.
- Optimized crew utilization by managing duty hours, ensuring regulatory compliance and maintaining morale.
Flight Attendant
Air Canada
03.2019 - 05.2023
- Offered personalized assistance to children, elderly and passengers with special needs
- Maintained excellent attendance record, consistently arriving to work on time
- Increased customer satisfaction by resolving issues
- Identified issues, analyzed information and provided solutions to problems.
Flight Attendant
Flair Airlines
06.2016 - 03.2019
- Explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Greeted passengers as they entered the aircraft and showed them to their seats
- Complied with all airline and federal aviation regulations to ensure complete safety and security procedures were met
- Answered passengers' questions and provided solutions to issues when they arose during flights
- Reassured passengers during turbulent flights and during unavoidable delays.
Server
Cheesecake Cafe
10.2014 - 06.2016
- Bussed and reset tables and kept dining room and work areas clean
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors
- Delivered quality service by providing a warm and welcoming environment
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Maintained clean dining room, lobby and service areas at all times
- Received frequent customer compliments for going above and beyond normal duties
- Professionally and efficiently resolved issues and enhanced customer satisfaction ratings
- Developed and maintained positive working relationships with others to reach business goals
- Described menu items, special offerings and appropriately identified wine pairings.
Education
Canadian Tourism College
Vancouver, BC01.2016
High School Diploma -
Avon View High School
Windsor, NS01.2014
Skills
- Excellent customer service skills with the ability to follow instructions
- Multi cultural individual
- Hard working, empathetic and flexible
- Professional and Approachable
- Excellent communication
- Team player
- Positive attitude
- Customer Service
- Quality Assurance
- Problem-solving abilities
- Time management
References
Available upon request
Timeline
Deckhand
Whitsunday Adventurer
01.2024 - Current
Housekeeper
Budds In Surfers Hostel
06.2023 - 01.2024
Barista
Bond University
06.2023 - 12.2023
Flight Coordinator
Skyplan Services
01.2022 - 05.2023
Flight Attendant
Air Canada
03.2019 - 05.2023
Flight Attendant
Flair Airlines
06.2016 - 03.2019
Server
Cheesecake Cafe
10.2014 - 06.2016
Canadian Tourism College
High School Diploma -
Avon View High School