Nicole Picado
Summary
I am an experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. I excel in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals. I am well known for my collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Hungry Jack's
12.2021 - Current
- Assessed daily operations to ensure compliance with health and safety regulations.
- Supported staff training initiatives to enhance service quality and team performance.
- Assisted in inventory management, tracking supplies, and minimising waste.
- Developed weekly schedules to optimise workforce efficiency during peak hours.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Optimised labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Bartender
Bailey's Brewing Co
09.2021 - 01.2023
- Prepared and served a variety of beers and cocktails, ensuring high-quality standards.
- Managed customer orders efficiently, providing exceptional service in fast-paced environments.
- Maintained cleanliness and organisation of bar area, adhering to safety and health regulations.
- Assisted in training new staff on beverage preparation and customer service protocols.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Holy Cross College
Perth, WA09-2021
Skills
- Team leadership
- Decision making
- Critical thinking
- Inventory control
- Customer engagement
- Staff management
- Conflict resolution
- Collaboration and teamwork
- Money handling
- Employee supervision
- Recruitment and hiring
- Organisation and prioritisation
Certification
HLTAID011 Provide First Aid
HLTAID010 Provide basic emergency life support
HLTAID009 Provide cardiopulmonary resuscitation
Timeline
Restaurant Manager
Hungry Jack's
12.2021 - Current
Bartender
Bailey's Brewing Co
09.2021 - 01.2023
High School Diploma -
Holy Cross College