Nicole Pippen

Accounts

• Proficient in MYOB
• Accounts Payable and Receivable, including Invoice processing, ensuring compliance with company policies and procedures
• Contact customers and vendors, supplying remittances and updating account statuses
• Ensure invoices are accurate before sending and maintain clear communication to resolve any discrepancies quickly
• Notifying clients of overdue accounts
• Identifying lost revenue

Customer Service

• Provide comprehensive customer support via phone and email, addressing enquiries with professionalism and efficiency
• Action customer queries by investigating issues, providing accurate resolutions and fol,low up to ensure customer satisfaction
• Prepare reports as needed
• Manage and maintain relationships, acting as a reliable point of contact for customer accounts and financial related concerns
• Execute general administration duties such as filing, record keeping and updating customer information to ensure smooth operational processes.

Onforwarding

• Bookings - booking freight in via specific portals or email
• Identify misdirected freight and ensuring it is returned on the next linehaul
• Oversee all logistical aspects of incoming and outgoing freight to ensure on time deliveries
• Ensuring all paperwork is correct for DHL Express freight to travel overseas
• Perform periodic audits of freight movements and ensure all incoming and outgoing shipments are billed correctly
• Supporting the warehouse staff

Sales

• Working with the sales team to maintain and update customer account information
• Proactively identify and communicate opportunities for additional services
• Manage aspects of new customer onboarding, ensuring setup aligns with operational customer expectations
• Provide administrative support, including results and complying relevant financial data

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.