Nicole Pomare
Sydney
Summary
Dynamic professional with a proven track record at Npc Media, excelling in customer service and problem-solving. Expert in safety protocols and traffic coordination, consistently enhancing guest experiences and operational efficiency. Recognized for adaptability and effective communication, ensuring satisfaction and safety in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Concierge/Security Officer
Npc media
03.2025 - Current
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Monitored guest feedback to identify areas for improvement in services offered.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Traffic Controller
Stc
03.2022 - 12.2024
- Directed pedestrians across busy streets and around construction sites.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Monitored and coordinated traffic during power outages and emergencies.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
Bar Waitress
Balgowlah rsl
06.2014 - 08.2015
- Provided exceptional service to high volume of daily customers.
- Maintained cleanliness of the bar area throughout shift.
- Took orders from customers for food and drinks.
- Developed positive relationships with regular customers.
- Set up tables in between patrons to reduce wait times.
- Identified needs of customers promptly and efficiently.
Education
Te Puke High School
New ZealandSkills
- Safety protocols
- Traffic coordination
- Customer service
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Service improvement
- Guest services
- Adaptability and flexibility
- Organizational skills
- Hospitality
- Reliable punctuality
- Task prioritization
- Problem-solving abilities
Timeline
Concierge/Security Officer
Npc media
03.2025 - Current
Traffic Controller
Stc
03.2022 - 12.2024
Bar Waitress
Balgowlah rsl
06.2014 - 08.2015
Te Puke High School