Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Pomare

Sydney

Summary

Dynamic professional with a proven track record at Npc Media, excelling in customer service and problem-solving. Expert in safety protocols and traffic coordination, consistently enhancing guest experiences and operational efficiency. Recognized for adaptability and effective communication, ensuring satisfaction and safety in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Concierge/Security Officer

Npc media
03.2025 - Current
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Monitored guest feedback to identify areas for improvement in services offered.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.

Traffic Controller

Stc
03.2022 - 12.2024
  • Directed pedestrians across busy streets and around construction sites.
  • Assembled traffic cones and pathways for vehicles and pedestrians.
  • Monitored and coordinated traffic during power outages and emergencies.
  • Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
  • Organized detours and adjusted signal timing to accommodate special events or construction projects.

Bar Waitress

Balgowlah rsl
06.2014 - 08.2015
  • Provided exceptional service to high volume of daily customers.
  • Maintained cleanliness of the bar area throughout shift.
  • Took orders from customers for food and drinks.
  • Developed positive relationships with regular customers.
  • Set up tables in between patrons to reduce wait times.
  • Identified needs of customers promptly and efficiently.

Education

Te Puke High School
New Zealand

Skills

  • Safety protocols
  • Traffic coordination
  • Customer service
  • Time management
  • Attention to detail
  • Effective communication
  • Problem solving
  • Team collaboration
  • Service improvement
  • Guest services
  • Adaptability and flexibility
  • Organizational skills
  • Hospitality
  • Reliable punctuality
  • Task prioritization
  • Problem-solving abilities

Timeline

Concierge/Security Officer

Npc media
03.2025 - Current

Traffic Controller

Stc
03.2022 - 12.2024

Bar Waitress

Balgowlah rsl
06.2014 - 08.2015

Te Puke High School
Nicole Pomare