Nicole Ponti

Coaching employees in various aspects including tube feeding, mealtime assessments, manual handling, mobility transfers, medication administration, as well as emphasizing important principles such as client choice, duty of care, ensuring the well-being and safety of clients. Training staff in the following

• Tube feeding Provide comprehensive training on different types of tube feeding methods.
  Educate employees on proper techniques, hygiene, and potential complications.
  Stress the importance of monitoring and reporting any issues promptly.
  
• Mealtime assessments Teach employees how to conduct thorough mealtimes for clients with diverse needs.
  Emphasize the significance of identifying and addressing specific dietary requirements restrictions and modifications according to IDDSI framework.
  Encourage regular communication with clients to understand their preferences and any changes in their nutritional needs.
  
• Manual handling: Train employees in proper manual handling techniques to prevent injuries to both clients and staff.
  Emphasize the use of assistive devices and equipment to reduce the risk of strain or injury.
  
• Transfer Instruct staff on safe and effective methods for transferring clients, considering their mobility levels.
  Stress the importance of assessing the client's ability and involving them in the transfer process whenever possible.
  
• Medication administration: Provide thorough training on medication administration protocols.
  Emphasize the importance of accurate dosage, correct routes, and adherence to schedules.
  Ensure employees are aware of potential side effects and the importance of monitoring for adverse reactions.
  
• Empowerment and Dignity:Educate staff on the significance of respecting and supporting clients' choices.
  Encourage open communication to understand individual preferences, and involve clients in decision-making regarding their care.
  
• Ethical Responsibilities:Reinforce the concept of duty of care, highlighting the ethical and legal responsibilities of healthcare professionals.
  Provide examples and scenarios to help employees navigate complex situations while prioritizing the well-being of clients.
  
• Communication Skills:Emphasize the importance of effective communication with both clients and team members.
  
• Cultural Competence:Sensitize employees to diverse cultural considerations, ensuring that care is respectful and tailored to individual needs.
  

Masterclass a youth program for young adults with disability. Building life skills, independence, assisting participates to reach long term goals.

• Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
• Assisted management in optimizing program content for improved participant satisfaction and learning outcomes.
• Promoted a positive learning environment by maintaining an organized and well-structured session space for all participates.
• Developing art, self confidence, life skills workshops for participates
• Facilitating social skills activities
• Coordinated event logistics such as room setup, equipment management, and resources
• Assisting client planning month in advanced for programs and outings suited to their needs and interests.

• Enhanced client outcomes by implementing evidence-based practices and closely monitoring progress.
• Improved client independence by developing personalized support plans tailored to individual needs and goals.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
• Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
• Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
• Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
• Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
• Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
• Provided high level of physical support by lifting, adjusting, and moving clients.
• Checked medication schedules and patient needs to enforce medication administration standards team-wide.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Providing high level of care for external tube feeding clients
• Providing high level of care following all individual care plans including epilepsy, meal time, behaviour support plans
• Facilitating client-based programs with the aim of achieving client goals involves a person-centered approach, effective communication, and tailored strategies.
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• Enhanced employee engagement by organizing and executing memorable social events for the company.
• Boosted team morale through regular team-building activities, fostering a positive work environment.
• Collaborated with other departments to ensure seamless integration of social initiatives within the organization.
• Theme development develop creative themes for events. Ensure that events align with the organization's culture and values.

• Streamlined office operations by implementing efficient administrative systems and procedures.
• Improved employee productivity with effective time management strategies for daily tasks.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Reduced overhead costs through careful budget management and resource allocation.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Computerized office activities, maintained customer communications, and tracked records through delivery.

• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Streamlined inventory management for improved product availability and reduced stock discrepancies.
• Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
• Collaborated with team members to execute store promotions and sales events, driving revenue growth.

• Streamlined office operations by implementing efficient filing systems and organizational tools.
• Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Routed correspondence to facilitate timely communication between team members, customers and vendors.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Trained new employees on proper protocols and customer service standards.