Summary
Overview
Work History
Education
Skills
Employmentrelatedskillsandstrengths
Educationandcourses
Timeline
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Nicole Pratt

Sydney,NSW

Summary

Highly motivated and dedicated professional with a proven track record in team leadership, performance improvement, administrative support and delivering exceptional customer service. Possessing effective communication skills, both written and verbal, along with demonstrated initiative and resilience in dynamic environments. Seeking to leverage my extensive experience and skills into a school-based role, with a focus on contributing to strategic initiatives and professional development within a supportive organisation.

Overview

31
31
years of professional experience

Work History

Internal Sales Representative | Industrial Solutions

Capral Aluminium
01.2021 - 12.2022
  • Effectively delivered frontline reception and administration duties to internal and external clients, suppliers and employees
  • Consistently reaching and exceeding expectations and key performance indicators as both an individual, and as part of a high-performance team
  • Daily management of a demanding switch board
  • Ensure quotes, orders and enquiries are dealt with in a timely and accurate manner
  • Liaises internally to ensure specific needs of customers are met
  • Promote slow or ‘dead’ stock to existing and new prospective customers
  • Plan outbound calls to current / potential or inactive customers to develop selling opportunities – including cold calling as required
  • Provide assistance and process orders for non-account customers (cash sales) as required
  • Establish and maintain good rapport with clients
  • Demonstrated exceptional time management skills in an environment that frequently has a larger demand for supports and services than is available
  • Promptly investigate and respond to customer issues in a challenging environment
  • Escalate as appropriate
  • Develop and maintain relationships with key business partners, including inventory and dispatch

Internal Sales Representative | Building Systems Group

Capral Aluminium
01.2017 - 01.2021
  • Effectively delivered frontline reception and administration duties to internal and external clients, suppliers and employees
  • Consistently reaching and exceeding expectations and key performance indicators as both an individual, and as part of a high-performance team
  • Daily management of a demanding switch board
  • Ensure quotes, orders and enquiries are dealt with in a timely and accurate manner
  • Liaises internally to ensure specific needs of customers are met
  • Assigned Customer Service Officer to 7 of the 10 largest Commercial customers
  • Weekly Customer visits accompanying Account Manager to discuss any customer issues
  • Promote slow or ‘dead’ stock to existing and new prospective customers
  • Plan outbound calls to current / potential or inactive customers to develop selling opportunities – including cold calling as required
  • Provide assistance and process orders for non-account customers (cash sales) as required
  • Establish and maintain good rapport with clients
  • Demonstrated exceptional time management skills in an environment that frequently has a larger demand for supports and services than is available
  • Promptly investigate and respond to customer issues in a challenging environment
  • Escalate as appropriate
  • Daily management and reporting of Open Orders and Liasing with Suppliers and Third Parties
  • Develop and maintain relationships with key business partners, including inventory and dispatch

National Credit Claims Processing

Capral Aluminium
01.2008 - 01.2017
  • Receipt of all Credit Claims for Pricing and Material related claims Nationwide
  • Liase with Customers, Customer Service Team and Account Managers as required
  • Authorisation of all Claims
  • Processing of Claims
  • Release of Pricing Credits
  • Release of Material related claims including inventory
  • Annual stocktake inventory

Administration Co-Ordinator

Sunray Windows
01.1992 - 01.2002
  • Effectively delivered frontline reception and administration duties to internal and external clients, suppliers and employees
  • Liase with Customers, Customer Service Team and Account Managers as required
  • Daily Banking and Account Reconciliation
  • Internal Sales Assistant to both phone enquries and face to face Showroom Sales to existing and new customers
  • Payroll - effectively processing weekly payroll manually using the Bundy Clock System
  • Maintenance Co-ordinator and scheduling for external maintenance works
  • Processing of all Customer orders using the Windowmaker programme

ASSISTANT-SCHOOL ADMINISTRATIVE OFFICER

Department of Education
  • Prepared food items according to recipes and instructions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Stocked kitchen supplies such as ingredients, condiments and other necessary items.
  • Assisted with portioning of meals for customers or clients.
  • Diced vegetables and fruits for salads, soups and other dishes.
  • Maintained accurate records of food inventory levels in the kitchen.
  • Labeled containers with date and time before storing leftovers in refrigerators or freezers.
  • Weighed ingredients to ensure proper proportions in recipes.
  • Organized storage areas to ensure that all items were properly labeled and dated.
  • Operated ovens, stoves, grills and other cooking equipment in accordance with safety regulations.
  • Followed health codes when handling food products by wearing protective clothing including hats, gloves and aprons.
  • Provided customer service by responding to inquiries regarding menu items or special orders.
  • Carried out basic food preparation tasks such as washing produce or cutting meats.
  • Cut down large pieces of meat into smaller portions for use in various dishes.
  • Monitored the temperature of ovens and cookers to ensure safe temperatures were maintained.
  • Performed general cleaning duties such as sweeping floors or emptying garbage cans.
  • Ensured all ingredients used were fresh before using them in meal preparations.
  • Set up buffet tables with prepared hot dishes prior to meal services.
  • Assisted head chef with creating daily specials based on seasonal ingredients available.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
  • Completed special orders according to customer dietary needs.
  • Measured and weighed food items to comply with portion requirements.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Grilled and deep fried various foods from meats to potatoes.
  • Monitored freshness of food products to help reduce spoilage.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.

Education

Diploma of Business Management -

OSCAR WILDES COLLEGE OF KNOWLEDGE
01.1991

Skills

  • Administrative duties
  • Customer service
  • Written communication
  • Interpersonal skills
  • Problem solving
  • Teamwork
  • Self-directed
  • Initiative
  • Resilience
  • Organised
  • Attention to detail
  • Flexibility
  • Technology platforms
  • Microsoft Office
  • Sentral

Employmentrelatedskillsandstrengths

  • Expertise in the field of administrative duties and customer service
  • Exceptional customer service skills, professionalism and empathetic
  • Excellent written communication and strong interpersonal skills
  • Assertive and creative in problem solving strategies
  • Able to work autonomously and in a multidisciplinary team
  • Self-directed and able to demonstrate initiative and resilience under pressure and constant change
  • Very organised and thorough with particular attention to detail
  • Takes initiative in order to begin or complete a task without needing prompting
  • Flexible and Open Nature, ensuring all tasks required are completed in a mutually beneficial manner
  • Efficiency in technology platforms including Microsoft Office, and Sentral.

Educationandcourses

  • Working With Children Check
  • DET Employee Number
  • Diploma of Business Management, OSCAR WILDES COLLEGE OF KNOWLEDGE, 01/01/91
  • First Aid Course

Timeline

Internal Sales Representative | Industrial Solutions

Capral Aluminium
01.2021 - 12.2022

Internal Sales Representative | Building Systems Group

Capral Aluminium
01.2017 - 01.2021

National Credit Claims Processing

Capral Aluminium
01.2008 - 01.2017

Administration Co-Ordinator

Sunray Windows
01.1992 - 01.2002

ASSISTANT-SCHOOL ADMINISTRATIVE OFFICER

Department of Education

Diploma of Business Management -

OSCAR WILDES COLLEGE OF KNOWLEDGE

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