Nicole Quinn
Airlie Beach,Australia
Summary
I have more than 6 years of experience in the customer service and hospitality sector. I am a natural team player and work well with others in order to get the job done. I have exceptional customer service skills having worked as part of the restaurant management team. As an extremely bubbly and positive person, I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. I contribute excellent time management, organizational skills while paying attention to detail. I am progressive minded and like to ensure that all tasks are completed efficiently. I have proven to be effective and collaborative with strong teamwork talents.
Overview
8
8
years of professional experience
Work History
National Graduate
ALDI Ireland
09.2022 - 06.2023
- Rotated roles as a Public Relations/ Corporate Responsibility /
- Developed strategies for Nationwide events
- Communicated with governing bodies regarding store opening / other PR events
- Liaised with external charity partners to reach a 2 million euro donation goal
- Managed various campaigns, exceeding millions of views on social media
- Ability to communicate effectively and work collaboratively as part of a team
- Worked as a buying assistant, ensuring products were consistently available on shelf to customers
- Effective communication with suppliers was crucial
- Extremely fast paced environment and gained excellent time management skills
Housekeeping /Customer Service Representative
Quality Hotel
01.2021 - 05.2022
- Work as part of the, and housekeeping teams
- Greeted and checked guests into hotel on arrival
- Engaged and assisted guests with queries
- Worked as part of a housekeeping team to meet a tight turnaround of a large number of rooms
- Routinely cleaned rooms, sanitised and scrubbed bathrooms, and restocked supplies as per company standards
- Removed and changed linens and bedspreads
- Removed rubbish from bedrooms and communal areas
- Ensured that communal areas were of high standards of cleanliness
- Paid attention to detail when preparing rooms for new guests
- Looked after the upkeep of amenities within the hotel
Supervisor / Waitress
Niall’s Restaurant
09.2017 - 05.2022
- Provided exceptional customer service standards ensuring customers were satisfied
- Worked as part of the management team for approximately 2 years
- Managed daily running of the restaurant
- Handled training of new employees
- Dealt with customer complaints efficiently
- Operated as a barista quickly and efficiently
- Engaged with customers and took / made customer orders
- Waited tables in a fast paced environment
- Communicated food orders to kitchen staff
- Worked as part of the floor staff , responsible for clearing and cleaning tables
- Managed closing duties and handling transactions
Front of House / Waitress
Son of a Bun
11.2015 - 05.2017
- Worked in an extremely fast paced environment in Cork’s Best
- Burger Restaurant
- Undertook in-depth training for food safety and hygiene standards
- Maintained extensive knowledge of our menu
- Dealt with phone orders and transactions
- Managed cash handling and opening duties
- Worked at the food pass which required high levels of communication skills with other staff members
- Communicated special requests and dietary needs to kitchen staff
- Delivered orders to customer tables
- Engaged with customers when seating and taking orders
- I possess great customer service skills
Education
Level 8 BSc (Hons) - Food Marketing & Entrepreneurship
University College Cork
Ireland09.2022
Online Personal Training Course
Irish Leaving Certificate
Colaiste Na Toirbhrite06.2018
Skills
- Customer Service
- Communication
- Leadership
- Project Management
- Teamwork
- Working under pressure
- Willing to learn
- Attention to detail
- Bubbly personality
- Extravert
Hobbies
- Travel
- Gym
- Gaelic Football and Soccer
- Outdoor Activities
Timeline
National Graduate
ALDI Ireland
09.2022 - 06.2023
Housekeeping /Customer Service Representative
Quality Hotel
01.2021 - 05.2022
Supervisor / Waitress
Niall’s Restaurant
09.2017 - 05.2022
Front of House / Waitress
Son of a Bun
11.2015 - 05.2017
Level 8 BSc (Hons) - Food Marketing & Entrepreneurship
University College Cork
Online Personal Training Course
Irish Leaving Certificate
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