Nicole Radcliffe
Toowoomba,Qld
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
31
31
years of professional experience
Work History
Branch Manager
United Rentals
TOOWOOMBA, QLD
02.2024 - Current
- Provided training and mentoring to new employees on best practices for dealing with customers.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted regular performance reviews for all employees in the branch.
- Supported outside sales force in servicing and obtaining new business.
- Established and built customer relationships through targeted outreach and initiatives.
- Established strong working relationships with external partners such as vendors and suppliers.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed staff scheduling, hiring and training processes.
- Participated in community events to promote brand awareness.
Project Administrator
Joe Wagner Group
TOOWOOMBA, QLD
11.2024 - 02.2025
- Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.
- Created and distributed reports on project progress to stakeholders.
- Facilitated communications between various departments involved in a particular project activity.
- Analyzed data to identify areas for improvement within the project.
- Reviewed vendor contracts related to projects and negotiated better terms when needed.
- Interfaced with suppliers and vendors to coordinate services required by the project team.
- Reported project progress, site problems and labor status to supervisors.
- Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
Business Development Manager / Contracts Coordinator
Orange Hire
02.2021 - 10.2023
- Establish & strengthen relationships with customers, suppliers and subcontractors.
- Review & create customer pricing structure.
- Planning & coordinating the allocation of plant & equipment to meet customer's current and future requirements.
- Organize & manage the transportation of plant & equipment.
- Drafted, reviewed & revised contracts for accuracy & completeness.
- Streamlined operations by developing & implementing improved contract management processes.
- Improved customer satisfaction scores (Net Promoter Score) by implementing superior conflict resolution & problem-solving skills.
- Proficient in MCS Rental Software, CoStar, Point of Rental, Word, Excel, Salesforce and Safety Champion.
- Branch HSR & Safety Committee member.
- Proved successful working within tight deadlines & a fast paced environment.
- Organized & detail oriented with a strong work ethic.
Office Administration
Steeline FNW
07.2020 - 01.2021
- Sourced vendors-built relationships & negotiated prices.
- Managed dispatch, delivery and invoicing documentation.
- Addressed disputes with suppliers & customers.
Contract Coordinator / Administration
Frontline Rentals
TOOWOOMBA, QLD
03.2018 - 06.2020
- Managed all incoming hire enquiries.
- Followed up overdue accounts & negotiated payment plans with customers to establish a good cash flow.
- Managed invoicing & payments.
- Developed & maintained positive relationships with customers to maximize collections.
- Drafted, reviewed & revised contracts for Frontline Rentals & AgQuip Hire.
- Addressed contract disputes & provided advice & guidance to resolve issues.
- Processed staff payroll weekly.
- Proficient in CoStar, Point of Rental, Word, and Excel.
Department Manager
Coles Supermarkets
03.2012 - 12.2019
- Managed inventory and receiving operations to maintain optimal stock levels to meet expected demands.
- Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
- Established team priorities, maintained schedules, and monitored performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
Owner
Brigalow General Store & Post Office
BRIGALOW, QLD
11.2002 - 11.2019
- Provided training to staff for the Australia Post operation.
- Identified new opportunities for growth, expansion, and diversification: affiliation with Spar Supermarkets, and expansion to include a second location at Kogan Creek Power Station.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships with the local farming community, as well as national and international companies working in the area.
Shift Supervisor
AT&T
PINKENBA, QLD
06.1994 - 01.2002
- Supported process designs, tooling changeovers and optimizations to maximize quality, compliance and production throughput.
- Achieved production targets by maximizing changeover efficiency and setting up equipment.
- Identified machine issues and quickly resolved malfunctions to maintain production schedules.
- Ensured that all safety procedures were followed during operation of machinery.
- Performed regular maintenance on machines such as lubricating moving parts and replacing worn components.
- Trained new employees on proper operation of extrusion machinery.
- Documented production data on consistent basis to assist with improvement and recordkeeping efforts.
- Fostered a team-oriented environment to increase morale and productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved conflicts between staff members in a timely manner.
Education
Achieved -
Qualifications
Skills
- Sales strategy and cost control
- Coaching and mentoring
- Vendor negotiation
- Effective communication and conflict resolution
- Team building and problem solving
- Relationship management
References
- Liam O'Sullivan – Superintendent, Joe Wagner Group, Toowoomba, 0450052154
- Damien Gramola - National Operations Manager, United Rentals, 0459859621
- Adam Kay - Project Manager, CMC, 0487325779
Timeline
Project Administrator
Joe Wagner Group
11.2024 - 02.2025
Branch Manager
United Rentals
02.2024 - Current
Business Development Manager / Contracts Coordinator
Orange Hire
02.2021 - 10.2023
Office Administration
Steeline FNW
07.2020 - 01.2021
Contract Coordinator / Administration
Frontline Rentals
03.2018 - 06.2020
Department Manager
Coles Supermarkets
03.2012 - 12.2019
Owner
Brigalow General Store & Post Office
11.2002 - 11.2019
Shift Supervisor
AT&T
06.1994 - 01.2002
Achieved -
Qualifications
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