NICOLE RADOVAN
21 Sleaford Drive, Gelorup,WA
Summary
Experienced customer service and administration excellence including ability to work in a team and independently, customer focused, organised and timely, with a demonstrated ability to learn new processes and procedures. Knowledge and awareness of highly sensitive information keeping. Enthusiastic to work with young people and adults from a variety of backgrounds with complex needs.
Overview
18
18
years of professional experience
Work History
Receptionist
Bunbury Baptist College
04.2023 - Current
- Greeted incoming parents, students and wider community members professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct staff / Department.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash and EFTPOS transactions.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collaborated with management to improve internal processes and procedures.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Operations Manager
FOCUSED ON FINANCE
07.2019 - Current
- Ensured regulatory compliance across all aspects of the business operations by staying up-to-date with relevant legal requirements and industry standards.
- Increased overall business efficiency by streamlining operational processes and implementing cost-saving measures.
- Cultivated strong relationships with vendors, suppliers, and other external stakeholders to optimize collaboration efforts and achieve mutual benefits.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Interacted well with customers to build connections and nurture relationships.
Individual Advocate
Advocacy WA
01.2017 - 06.2019
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritising tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services including Centrelink and The Department of Communities Housing and Child Protection.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Supported individuals with legal, physical, or mental health concerns in dealing with complex problems.
Senior Community Corrections Officer
Department Of Corrective Services
07.2006 - 11.2014
- Conducted risk assessments to determine the level of supervision required for each offender, adjusting case plans accordingly to ensure optimal outcomes.
- Fostered a collaborative team environment within the community corrections office by actively participating in staff meetings and professional development opportunities..
- Served as a liaison between offenders and courts by maintaining open lines of communication regarding case updates and progress reports (written and verbal).
- Ensured compliance with state policies and procedures by staying up-to-date on regulatory changes affecting community corrections operations.
- Provided ongoing support to parolees transitioning from incarceration back into the community through guidance, referrals to resources, and proactive problem-solving strategies.
- Developed comprehensive knowledge of local resources and service providers, using this information to make informed referrals for offender support.
- Enhanced offender accountability by implementing strict monitoring protocols and enforcing compliance with court-ordered conditions.
- Maintained accurate case records, ensuring timely documentation of all interactions with offenders, service providers, and other relevant parties.
- Demonstrated strong communication and interpersonal skills by building relationships with offenders, their families, and community members to promote successful outcomes.
- Managed high caseloads efficiently by utilizing strong organizational skills and time management techniques to prioritize tasks effectively.
- Reduced recidivism rates through the development and implementation of evidence-based case management strategies.
Education
Bachelor of Arts - Social Work
Edith Cowan University
Bunbury, WA12.2026
CERTIFICATE IV BUSINESS ADMINISTRATION - Business Administration
Southwest Regional TAFE
Bunbury, WA01.2022
Bachelor of Arts - Justice Studies (Minor in Addiction Studies)
Edith Cowan University
Perth, WA10.2006
Skills
- Customer Focused
- Organised and Timely
- Ability to Work in a Team and Independently
- Quick to Learn New Processes & Procedures
- Verbal and written communication
- Scheduling appointments
- Administrative Support
- Problem-Solving
- Service-oriented mindset
- Information Protection
- Attention to Detail
- Document Management
Volunteer Experience
- Active member of the Bunbury Seventh Day Adventist Church, assisting in the running of a small group
- Setting up and running the Breakfast Club at the Bunbury Baptist College Primary School
Timeline
Receptionist
Bunbury Baptist College
04.2023 - Current
Operations Manager
FOCUSED ON FINANCE
07.2019 - Current
Individual Advocate
Advocacy WA
01.2017 - 06.2019
Senior Community Corrections Officer
Department Of Corrective Services
07.2006 - 11.2014
Bachelor of Arts - Social Work
Edith Cowan University
CERTIFICATE IV BUSINESS ADMINISTRATION - Business Administration
Southwest Regional TAFE
Bachelor of Arts - Justice Studies (Minor in Addiction Studies)
Edith Cowan University
Similar Profiles
Jasmine BlackJasmine Black
PE Teacher at Bunbury Baptist CollegePE Teacher at Bunbury Baptist College
Chloe PiotrowskiChloe Piotrowski
Diploma in Early Childhood Education at Bunbury Baptist Early Learning CentreDiploma in Early Childhood Education at Bunbury Baptist Early Learning Centre
Gregory BYRDGregory BYRD
IT SPECIALIST at American Baptist College, BaptistIT SPECIALIST at American Baptist College, Baptist