Nicole Rebelo
Piara Waters,WA
Summary
Friendly Receptionist with background in various office settings. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Receptionist / Sales Receptionist
Peel Motors - HYUNDAI, KIA, SUZUKI & NISSAN
09.2020 - 06.2023
- Strengthen customer satisfaction by addressing inquiries and providing accurate information.
- Handled front desk operations for increased efficiency by managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing front desk tasks such as data entry, photocopying, scanning, and emailing documents.
- Addressing concerns proactively and offering solutions when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and payment records accurately.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
Senior Dermal /Certified Laser Technician
Australian Skin Clinics
06.2018 - 09.2020
- Improved laser system performances by conducting regular inspections and calibrations.
- Improved overall system efficiency with thorough maintenance and cleaning of equipment.
- Maintained a safe work environment by following industry standards and implementing safety protocols.
- Assisted in training new team members on proper use, troubleshooting, and preventative maintenance of laser equipment.
- Managed inventory effectively by regularly ordering required parts, supplies, and consumables.
- Maintained treatment rooms and workstations in compliance with infection control standards to deliver safe experiences.
- Recommended follow-up visits and additional services and products.
- Customized facial and body treatments to create personalized sessions and recommended after care to achieve results.
- Worked with medical staff to develop and maintain post-surgery skin care regimens.
- Sold products and additional services while performing treatments to cross-promote other areas of practice.
- Educated guests on current promotions, events and services within clinic.
- Created repeat business by developing long-term relationships with regular customers.
- Provided efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assistant Manager
GO Kiosk
01.2018 - 07.2018
- Developed strong working relationships with staff, creating a positive work environment.
- Increased sales through merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Teachers Assistant
Valerie Heston School of Dance
02.2013 - 11.2017
- Developed strong working relationships with staff, creating a positive work environment.
- Increased sales through merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by addressing and resolving complaints promptly. with teachers to develop a dance curriculum for various age groups and skill levels.
- Assessed students progress and provided constructive feedback, enabling continuous improvement in their dance abilities.
- Organized and led rehearsals for successful school performances, showcasing students talents and hard work.
- Cultivated a positive learning environment by establishing clear expectations and open communication between students, parents, and staff.
- Developed strong relationships with students, encouraging them to develop self-confidence within the class.
- Increased enrollment in the school's dance program through public performances.
- Choreographed unique routines to individual student abilities, targeting strengths while improving areas of weakness.
- Documented student progress and communicated with parents to keep informed.
Education
Dermal Therapy -
Advanced Skills Academy
12.2020
Diploma in Beauty Therapy -
South Metropolitan TAFE, Mandurah
12.2018
Graduated After Completing Year 12 -
John Curtin College of The Arts
12.2014
Skills
- Appointment Scheduling
- Sales Support
- Lead prospecting
- Data entry
- Multi-Line Telephone Systems
- Greeting and Seating Clients
- Basic accounting knowledge
- Office Management
- Administrative Support
- Technical Support
- Scheduling
- File Management
Certification
- Certified (Senior First Aid)
- Certificate II (Sports Recreation)
- Certificate III Hospitality (Responsible Service of Alcohol)
- Certified (Collagen Induction Therapy)
- Certified (Laser and Intense Pulsed Light Safety Course ED240)
- Licensed (Radiation Safety ACT 1975 – Irradiating Apparatus and/or Electronic Products)
- Certified (Maintain Infection Prevention for Skin Penetration Treatments HLTINF005)
- Certified (MTA Micro-Needling)
References
Dale Abbott
Peel Motors
Service Manager (Retired)
0427436304
Aaron Walsh
Peel Motors
Sales Manager (Current)
0420855827
Timeline
Service Receptionist / Sales Receptionist
Peel Motors - HYUNDAI, KIA, SUZUKI & NISSAN
09.2020 - 06.2023
Senior Dermal /Certified Laser Technician
Australian Skin Clinics
06.2018 - 09.2020
Assistant Manager
GO Kiosk
01.2018 - 07.2018
Teachers Assistant
Valerie Heston School of Dance
02.2013 - 11.2017
Dermal Therapy -
Advanced Skills Academy
Diploma in Beauty Therapy -
South Metropolitan TAFE, Mandurah
Graduated After Completing Year 12 -
John Curtin College of The Arts
- Certified (Senior First Aid)
- Certificate II (Sports Recreation)
- Certificate III Hospitality (Responsible Service of Alcohol)
- Certified (Collagen Induction Therapy)
- Certified (Laser and Intense Pulsed Light Safety Course ED240)
- Licensed (Radiation Safety ACT 1975 – Irradiating Apparatus and/or Electronic Products)
- Certified (Maintain Infection Prevention for Skin Penetration Treatments HLTINF005)
- Certified (MTA Micro-Needling)
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