Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Reynolds

Pottsville,NSW

Summary

Hardworking Hospitality, Commerical Cleaner, Factory Processing Line, Retail Worker, with 25 years of experience in these fields of work. Dedicated, trustworthy and keen to learn new skills in a stable, growing encouraging team work environment.

Overview

9
9
years of professional experience

Work History

Cleaner

Burger House Boats
Tweed Heads
04.2023 - Current
  • Assisted with general cleaning duties such as sweeping floors, washing walls and cleaning bathrooms.
  • Used cleaning chemicals following proper guidelines.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Completed vacuuming, glass cleaning and trash collecting.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Shopping Centre Cleaner

Statewide
Coolangatta, QLD
03.2020 - 12.2022
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Sanitized frequented areas and equipment using approved supplies.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Serviced, cleaned and restocked restrooms.
  • Kept business entrances clean, tidy and professional in appearance.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Swept sidewalks and driveways of debris.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Responded to emergency cleaning requests to meet client expectations.
  • Scrubbed walls to remove scuff marks or stains.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Washed windows both inside and outside of the facility.

Fuctions Host

Gold Coast Turf Club
Gold Coast, QLD
01.2018 - 06.2019
  • Greeted guests and facilitated fuctions.
  • Cleaned up work area after each job was complete before moving on to next project.
  • Ensured that all necessary supplies were available for each event.
  • Set up staging areas for events including chairs, tables, buffet equipment, glassware,linens, cutlery and napkins.
  • Replenished stations throughout restaurant and restocked cupboards, serving areas and salad bars to meet employee and customer demands.
  • Provided general assistance during catering events when required by management staff.
  • Collected soiled linens from dining room tables for laundering purposes.
  • Filled and served various beverages for customers.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Stocked service stations with ice, napkins and straws.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Provided customer service support during events, ensuring guests had a positive experience.
  • Monitored event progress throughout the day and made adjustments as needed.
  • Set up and tore down equipment for large scale events, conferences and graduations.

Food Production Worker

Diegos
Burleigh Waters, QLD
01.2017 - 01.2018
  • Worked collaboratively with other team members in a fast-paced environment.
  • Followed all safety protocols in the production area.
  • Cleaned and sanitized work areas and equipment to meet health standards.
  • Operated machinery to process, package, and store food products.
  • Labeled finished product containers with required information.
  • Inspected finished food products for quality and adherence to customer specifications.
  • Cleaned up work area at end of shift to maintain a safe working environment for other employees.
  • Worked closely with other members of the team to meet deadlines and goals set by management.
  • Loaded materials onto conveyor belt to be transported down the assembly line.
  • Assisted in the assembly of products on the production line.
  • Sorted and packaged products to prepare for processing or shipment.
  • Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
  • Identified defective products, removed them from the production line, and documented details of defect.
  • Monitored production line to watch for pile-ups or jams.
  • Unloaded finished goods from conveyor belt after completion of assembly process.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.

Bartender

Tallebudgera Surf Club
Tallebudgera, QLD
01.2015 - 01.2016
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Assisted with the preparation of food and beverage items for customers.
  • Restocked supplies as needed throughout shift.
  • Attended team meetings regularly to discuss operational issues.
  • Performed opening and closing duties as assigned by management.
  • Organized tables according to customer preferences.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Checked identification for patrons purchasing alcoholic beverages.
  • Received payment from customers and processed transactions accurately.
  • Provided customer service to ensure guest satisfaction.

Education

Certificate 3 Health And Fitness -

Tafe NSW Kingscliff
Kingscliff, NSW
11-2023

Responsible Service of Alcohol -

Twin Towns

Certificate 3 Hospitality -

Tweed Heads Tafe

Food Handling Certificate -

Nortec

Skills

  • Hospitality, Functions and Events
  • Cleaner, Shopping Centres, Housekeeper and hospitality
  • Factory processing line worker
  • Retail, restocking

References

References available upon request.

Timeline

Cleaner

Burger House Boats
04.2023 - Current

Shopping Centre Cleaner

Statewide
03.2020 - 12.2022

Fuctions Host

Gold Coast Turf Club
01.2018 - 06.2019

Food Production Worker

Diegos
01.2017 - 01.2018

Bartender

Tallebudgera Surf Club
01.2015 - 01.2016

Certificate 3 Health And Fitness -

Tafe NSW Kingscliff

Responsible Service of Alcohol -

Twin Towns

Certificate 3 Hospitality -

Tweed Heads Tafe

Food Handling Certificate -

Nortec

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Nicole Reynolds