Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE RICKARD

Parkdale

Summary

A highly experienced office professional with extensive experience as an Executive Assistant and Operations Manager. With a robust background across various industries, including banking, manufacturing, non-profit, real estate and small trade-based businesses, I excel at supporting and optimizing organisational operations. My expertise includes scheduling, IT systems management, team coordination, and facilitating internal training programs. I am known for my hardworking and efficient approach to tackling challenges and driving productivity. Key strengths include my ability to quickly establish rapport with managers, team members, and stakeholders, as well as my adaptability in learning and implementing new IT systems. I am proactive in identifying opportunities to streamline processes and implement changes that lead to better business outcomes. I am passionate about ensuring smooth operations, and fostering positive relationships within dynamic work environments.

Overview

2026
2026
years of professional experience

Work History

Office/Operations Manager (Self-Employed)

ACG Electrical
11.2004 - Current
  • Company Overview: Family-owned electrical contracting business employing 8 staff
  • Scheduling of 7 field and management staff
  • Coordinating/managing all company bookkeeping requirements including but not limited to payroll, bank and supplier reconciliations, accounts payment and receivables
  • Ensuring compliance with all industry requirements both with respect to qualifications and licences
  • Managing upkeep and maintenance on fleet vehicles
  • Involvement in local BNI networking group
  • People management including involvement in hiring, policies and procedures
  • Responding to all company email enquiries across varied demographic including customers, suppliers and regulatory requirements
  • Instrumental in the growth of a one man in a van business to a team based out of a factory
  • Responsible for implementing IT systems (ServiceM8, Xero and Asana) to support the company’s ability to grow at a rapid rate

Digital Content Editor

ANZ
05.2010 - 09.2016
  • Managed a Sharepoint site for all incoming editing and project requests from the wider bank audience
  • Maintenance and investigation of “404” “web page not found” errors
  • Working across both AEM (Adobe) and WCM6/7 (IBM) systems during which a companywide transition to AEM was taking place
  • Effectively managed several projects at once
  • Use of data analysis and user benchmarking to suggest design edits to pages
  • Completed and tracked 20+ edits per week, above KPI requirements
  • Implemented a weekly review and investigation of all “404” “web page not found” errors ensuring expedient resolution of technology problems
  • Implemented and maintained a Sharepoint site for the digital content team to track and report all edits
  • Researched, designed and implemented new travel pages on anz.com which included the first embedded video footage within the credit cards and personal loans website sections, as well as more coherent information about available products
  • Reason for leaving: Retrenchment

Executive Assistant to the General Manager of Consumer Cards

ANZ
10.2007 - 05.2010
  • Extensive diary and email management
  • Meeting Co-ordination
  • Agenda and preparation for high level Meetings
  • Travel organisation in line with ANZ protocol
  • Managing issues on behalf of the CEO arising from a large business portfolio
  • Stakeholder management
  • Began as an executive assistant to the Heads of Commercial Cards and Personal Loans and then promoted to executive assistant to the General Manager of Consumer Cards without applying for the role
  • Reason for leaving: Left for maternity leave and returned to a different position

Executive Assistant to the Heads of Commercial Cards and Personal Loans

ANZ
11.2006 - 10.2007
  • Extensive diary and email management
  • Meeting Co-ordination
  • Agenda and preparation for high level Meetings
  • Travel organisation in line with ANZ protocol
  • Managing issues on behalf of the CEO arising from a large business portfolio
  • Stakeholder management
  • Began as an executive assistant to the Heads of Commercial Cards and Personal Loans and then promoted to executive assistant to the General Manager of Consumer Cards without applying for the role
  • Reason for leaving: Left for maternity leave and returned to a different position

Executive Assistant to the CEO

AusBiotech Ltd
04.2002 - 11.2006
  • Company Overview: Not-for-profit Membership based organisation representing the Australian Biotechnology Industry
  • Assisting a very busy CEO in daily duties (including diary management and travel arrangements)
  • Assisting Management, Staff and Board members upon request
  • Meeting Co-ordination
  • Co-ordination of high level and senior Advisory Group Members
  • Office management
  • Co-ordination of remote location staff around Australia
  • Liasing with key Industry Partners, including CEOs, Government (Federal and State), Service Professionals etc
  • Agenda and Board Paper preparation for Board Meetings
  • Assisting with the development of a Company Strategic Plan
  • Assisting in the running of a National Conference during November 2004 in Brisbane, with over 1,300 delegates including International dignatory and high-level Government officials
  • Managing issues on behalf of the CEO arising from a Membership base of more than 2,600 and a volunteer base of more than 230
  • Reason for leaving: Recent resignation of the Executive Director and other key staff had left the organisation in an unstable position

Office Manager/ Personal Assistant

JonesLangLaselle

Executive Assistant to the Director

VANA (Victorian Authorised Newsagents Association)

Executive Assistant to the Managing Director

Lockers Pty Ltd

Executive Assistant and Purchasing and Shipping Officer

Ingersoll-Rand

Education

Diploma of Business (Office Management) -

Chisholm Institute
Melbourne, VIC

Certificate IV in Workplace Training -

Chisholm Institute
Melbourne, VIC

Advanced Certificate in Hospitality Operations -

TAFE
Melbourne, VIC

HSC/VCE -

High School

Skills

  • Senior Management Executive Assistance: Extensive experience supporting senior leaders, including executive-level administrative tasks and strategic support
  • Board Reporting & Management: Proficient in preparing board reports, taking minutes, and ensuring effective communication between senior management and the board
  • High-Level Document Preparation & Presentation: Expertise in creating, formatting, and presenting high-quality documents tailored to various business needs
  • Organizational & Prioritization Excellence: Proven ability to manage multiple projects and priorities, ensuring timely and efficient completion of tasks
  • Advanced Computer Skills: Strong technical proficiency in various office software and IT systems, with a quick ability to adapt to new technologies
  • Administrative Efficiency & Resourcefulness: Known for my ability to streamline processes, reduce inefficiencies, and manage day-to-day administrative duties with ease
  • Strategic Thinking: Ability to evaluate situations from a strategic perspective, contributing to decision-making and long-term planning
  • Confidential Information Management: Trusted to handle sensitive and confidential information with discretion and professionalism

Timeline

Digital Content Editor

ANZ
05.2010 - 09.2016

Executive Assistant to the General Manager of Consumer Cards

ANZ
10.2007 - 05.2010

Executive Assistant to the Heads of Commercial Cards and Personal Loans

ANZ
11.2006 - 10.2007

Office/Operations Manager (Self-Employed)

ACG Electrical
11.2004 - Current

Executive Assistant to the CEO

AusBiotech Ltd
04.2002 - 11.2006

Office Manager/ Personal Assistant

JonesLangLaselle

Executive Assistant and Purchasing and Shipping Officer

Ingersoll-Rand

Executive Assistant to the Director

VANA (Victorian Authorised Newsagents Association)

Executive Assistant to the Managing Director

Lockers Pty Ltd

Diploma of Business (Office Management) -

Chisholm Institute

Certificate IV in Workplace Training -

Chisholm Institute

Advanced Certificate in Hospitality Operations -

TAFE

HSC/VCE -

High School

Similar Profiles

CREATE PROFILE
NICOLE RICKARD