Nicole Riordon
Chermside West
Summary
Proactive and goal-oriented professional with significant experience within the Hight Risk Offender Management Unit. Known for problem-solving skills, reliability and adaptability, with swift capacity to learn and apply new skills. I am keen and committed to leveraging these qualities to drive team success and contribute to organizational growth within the role of Supervisor.
Overview
12
12
years of professional experience
Work History
Senior Case Manager
Queensland Corrective Services, High Risk Offender Management Unit
02.2018 - Current
- Managing a case load of offenders living in the community who are subject to the Dangerous Prisoner (Sexual Offenders) Act 2003 legislation
- Case Management
- Referral skills
- Sector engagement and capacity building
- Engagement in team meetings and advocacy within the service
- Liaison with relevant Government and Non-Government services
- Suitability Assessments
- Interviewing skills
- Dynamic Supervision Instruments
- ACUTE assessments
- BENCHMARK assessments
- STABLE assessments
- STATIC assessments
- Engagement of stakeholders and maintaining relationships
- Managed complex case files for high-risk offenders, ensuring compliance with legal and institutional guidelines.
- Monitored offender progress through regular evaluations, adjusting strategies as necessary to enhance outcomes.
- Collaborated with multidisciplinary teams to assess offender needs and coordinate appropriate interventions.
- Provided training and mentorship to junior case managers, fostering skill development and knowledge sharing.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided safety planning, crisis intervention and case management to clients.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
Mental Health Clinician Acute Care Team
Queensland Health Metro South Community Mental Health Service, Wembley Road, Logan Service Centre
01.2018 - 02.2018
- Working with adults experiencing acute mental illness in the community
- Suicide Risk Assessment
- Mental State Exams
- Working as a part of a multidisciplinary team
- Engaging in and facilitating multidisciplinary team meetings
- Liaising with emergency services including Queensland Ambulance Service, Emergency Departments, Queensland Police Service and Queensland Fire Service
- Liaison with Child Safety Services
- Advocacy and development of mental health care plans within a multidisciplinary team
- Coordination of services and maintaining relationships with services with a Sector Capacity Building focus model
Clinician Clinical Services – Social Worker/Case Manager
Department of Communities, Disability Services – Nundah Disability Service Centre
07.2014 - 02.2018
- Working with Adults and Children who are living with a dual diagnosis of acute mental illness, alcohol and drug misuse and physical/intellectual disability within the community and clinical settings
- Working within both acute and post-acute settings with men and women who have disclosed sexual assault and/or sexual abuse.
- Referral skills
- Complex discharge planning
- Utilising the Legislative Framework within practice.
- Utilising the Recovery Framework within practice.
- Utilising the Strengths Perspective and Ecological Systems Theory
- Interpersonal Communication Skills
- Managing a clinical caseload of people living with complex needs
- Supervising students and clinicians
- Mini PASS AD Skills
- Mental State Exam Skills
- Risk Assessment Skills
- Suicide Risk Assessment Skills
- Advocacy
- Social Work Report Skills
- Biopsychosocial Assessment Skills
- Service and Case Plan development and evaluation
- Short and long term intervention skills with people living with complex needs
- Liaison with Legislative bodies, and relevant Government and Non-Government organisations
- Professional relationship building and management
- Funding and Grant applications
- Housing Application support, advocacy and liaison
- Facilitating and participating in Complex Clinical Case Discussions and Client At Risk Management Meetings
- Participation in War Rounds and Mental Health Review Tribunals
- Coordination of services and maintaining relationships with services with a Sector Capacity Building focus model
- Facilitation of Stakeholder Meetings and General Family Meetings
- Knowledge relating to the National Disability Insurance Scheme
- Knowledge relating to Queensland Health Policies and Procedures
- Knowledge relating to Department of Communities Policies and Procedures.
- Coordination of services and maintaining relationships with services with a Sector Capacity Building focus model
- Conducted comprehensive assessments to determine patient needs and develop tailored treatment plans.
- Collaborated with multidisciplinary teams to coordinate care and optimize patient resources.
- Mentored junior clinicians, providing guidance on best practices and clinical decision-making processes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Child Safety Officer
Department of Communities, Child Safety and Disability Services - Chermside Child Safety Service Centre
05.2017 - 08.2017
- This was an initiative developed to provide opportunities for successful applicants to work within Child Safety to learn and develop skills in this role.
- Working within a legislative framework
- Skills and knowledge pertaining to the Intake and Assessment Team, Short and Long Term Orders Teams and Intervention with Parental Agreement Team
- Advocacy
- Interagency discussion
- Coordination of services
- Knowledge of the Child Safety Practice Manual and Framework
- Coordination of services and maintaining relationships with services with a Sector Capacity Building focus model
Mental Health Clinician/Social Worker
Queensland Health: Inner North Brisbane Community Mental Health Service – Royal Brisbane and Women’s Hospital
08.2013 - 07.2014
- Working within a Recovery Framework
- Working within a Legislative Framework
- Interpersonal Communication Skills
- Case Management
- Psychosocial Assessment skills
- Risk Assessment Skills
- Mental State Exam Skills
- Suicide Risk Assessment Skills
- Liaison with Legislative bodies, and relevant Government and Non-Government organisations
- Professional relationship building and facilitation
- Developing and Evaluation Recovery Plans
- Social Work Report skills
- Discharge Planning and Summaries
- CIMHA skills
- Advocacy
- Working with complex caseloads who are under Involuntary Treatment Orders
- Participating in Mental Health Review Tribunals
- Queensland Health Policies and Procedures
- Process Recording
- Closure Reports
- Referral Skills
- Undertaking Authority to Return orders
- Engagement of services and maintaining relationships
Education
Bachelor of Social Work -
QUT School of Social Work and Human Services
01.2012
Skills
- Problem-solving
- Time management
- Critical thinking
- Clear communication
- Team collaboration
- Active listening
- Verbal and written communication
- Case documentation
- Decision-making
- Relationship building
- Conflict resolution
- Client relationship management
- Emotional awareness
- Risk assessment
- Case management
Timeline
Senior Case Manager
Queensland Corrective Services, High Risk Offender Management Unit
02.2018 - Current
Mental Health Clinician Acute Care Team
Queensland Health Metro South Community Mental Health Service, Wembley Road, Logan Service Centre
01.2018 - 02.2018
Child Safety Officer
Department of Communities, Child Safety and Disability Services - Chermside Child Safety Service Centre
05.2017 - 08.2017
Clinician Clinical Services – Social Worker/Case Manager
Department of Communities, Disability Services – Nundah Disability Service Centre
07.2014 - 02.2018
Mental Health Clinician/Social Worker
Queensland Health: Inner North Brisbane Community Mental Health Service – Royal Brisbane and Women’s Hospital
08.2013 - 07.2014
Bachelor of Social Work -
QUT School of Social Work and Human Services
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