Nicole Rogers
Yarra Junction,VIC
Summary
Customer-oriented sales professional with 19 years of experience in the 4WD industry. I am a highly motivated employee with desire to take on new challenges, with a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I also excel working within a team environment.
Whilst working for Kaymar 4WD Accessories I was required to work and attend 4WD, caravan and camping shows representing the company and promoting our products. This also involved visiting our distributor network offering training on our products.
Overview
26
26
years of professional experience
Work History
Customer Service Officer
Kaymar a division of Autopacific Group
Keysborough, Vic
02.2021 - Current
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone and email
- Resolved customer issues in an efficient and timely manner.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Assisted customers with placing orders for products and services.
Sales Clerk
Kaymar 4WD Accessories
Lilydale, Vic
03.2005 - 01.2021
- Greeted customers and responded to inquiries in a professional manner.
- Processed sales transactions accurately
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Followed up on customer requests or concerns in a timely manner.
- Assisted customers over the phone with orders, product information, tracking numbers.
- Responded to customer questions about products and services.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
Accounts Payable Clerk
Reece plumbing
Burwood, Vic
10.2003 - 03.2005
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Verified vendor accounts by reconciling monthly statements and related transactions.
Production Clerk
Johnson tiles
Bayswater, Vic
06.1998 - 09.2003
- Compiled data from various sources to update production records.
- Ensured accuracy of all paperwork related to production activities.
- Organized production reports for management review on a weekly basis.
Education
High School Diploma -
Loyola College
Bundoora, VIC01-1990
Skills
- Inbound Call Management
- Technical Support
- Data Entry
- Network development
- Product and service knowledge
- Order Management
References
References available upon request.
Timeline
Customer Service Officer
Kaymar a division of Autopacific Group
02.2021 - Current
Sales Clerk
Kaymar 4WD Accessories
03.2005 - 01.2021
Accounts Payable Clerk
Reece plumbing
10.2003 - 03.2005
Production Clerk
Johnson tiles
06.1998 - 09.2003
High School Diploma -
Loyola College
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