NICOLE ROSE
Morayfield
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Effectively able to manage multiple business priorities.
Overview
2025
2025
years of professional experience
Work History
Operations Manager
Dunrite Concreting
Burpengary, QLD
01.2023 - 01.2025
- Manage daily operations and scheduling for two businesses from a single office.
- Administer Service Mate scheduling software.
- Manage MYOB accounting systems.
- Ensure compliance with industry regulations and quality standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Manager
Integral Air Solutions
Kallangur Qld
01.2023 - 01.2025
- Introduce process improvements to increase efficiency and productivity.
- Develop training programs to enhance staff capability and performance.
- Oversee weekly and monthly financial reporting to maximise profitability.
- Administer Service Mate scheduling software.
- Manage Xero accounting system.
- Ensure compliance with industry regulations and quality standards.
Scheduling Manager
Lotus Commercial
Brendale Qld
01.2021 - 01.2023
- Coordinated scheduling operations to optimise workflow efficiency.
- Maintained detailed project schedules to meet deadlines.
- Collaborated across departments to manage resources and priorities.
- Implemented process improvements reducing scheduling conflicts and disruptions.
- Streamlined communication using Simpro software.
- Monitored scheduling metrics to drive continuous improvement.
Office Manager
Too Breezy Air Conditioning
01.2020 - 01.2021
- Assisted in procuring stock materials and consumables.
- Supported project scheduling to meet deadlines.
- Managed service mate schedule.
- Handled accounts payable and receivable tasks.
- Delivered excellent customer service and client communication.
- Aided in job allocation and technician scheduling.
- Prepared and issued installation quotes.
- Oversaw residential split and ducted installation projects.
Operations Manager
Air Con Clean
Mango Hill, QLD
2017 - 01.2020
- Directed daily operations ensuring efficiency across business functions.
- Oversaw budgeting, forecasting, and financial planning.
- Implemented streamlined processes to enhance productivity.
- Oversee daily operations to ensure project timelines and quality standards
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
Education
Service Mate Software Trade Training Partner - Software Systems
Trade Partner
Brisbane, QLD05.2026
Insurance Building Foundations - Construction Project Management
She Build
Brisbane, QLD10.2025
HACCP And Food SafetY. Training For Cleaners - Occupational Health And Industrial Hygiene
HACCP International
12.2023
Social Media Marketing - Social Media Marketing
Social Media College
Sydney, NSW12.2020
Certificate in Xero - Accounting
The Career Academy
Sydney, NSW09.2020
MYOB Accounting Software - Accounting
TAFE QLD
QLD07.1999
Certificate III - Business Administration And Management
TAFE Queensland
QLD07.1996
Timeline
Operations Manager
Dunrite Concreting
01.2023 - 01.2025
Operations Manager
Integral Air Solutions
01.2023 - 01.2025
Scheduling Manager
Lotus Commercial
01.2021 - 01.2023
Office Manager
Too Breezy Air Conditioning
01.2020 - 01.2021
Operations Manager
Air Con Clean
2017 - 01.2020
Service Mate Software Trade Training Partner - Software Systems
Trade Partner
Insurance Building Foundations - Construction Project Management
She Build
HACCP And Food SafetY. Training For Cleaners - Occupational Health And Industrial Hygiene
HACCP International
Social Media Marketing - Social Media Marketing
Social Media College
Certificate in Xero - Accounting
The Career Academy
MYOB Accounting Software - Accounting
TAFE QLD
Certificate III - Business Administration And Management
TAFE Queensland