Nicole Marie Sanchez

An enthusiastic and compassionate Humanitarian Settlement Program Case Manager with a Bachelor’s degree in Psychology and over 10 years of experience spanning mental health, workforce planning, and service delivery. A dynamic, results-driven professional with a strong track record in strengths-based case management and advocacy for culturally diverse communities.

Demonstrates proven expertise in behavioral interventions and tailored client support, with a consistent ability to build trust, establish rapport, and enhance outcomes. Known for clear, empathetic communication, effective conflict resolution, and the capacity to stay composed in high-pressure situations.

Possesses exceptional interpersonal and organizational skills, with a solid understanding of behavioral assessment tools and evidence-based strategies. Highly regarded for managing competing priorities, driving client-centered outcomes, and exceeding service expectations.

Dedicated to improving the autonomy and quality of life of individuals and families across home, school, and community settings. Thrives in collaborative, inclusive, and culturally diverse environments, and brings a positive, solutions-focused mindset to both daily tasks and complex challenges.

• Validated intensive behavioural interventions; observed and ensured that necessary intervention was performed appropriately based on each individual's assessment.
• Taught objectives on individual treatment programs using the principles of applied behaviour analysis including discrete trial, shaping, natural environment training, verbal behavior, social skills, self-help, and behavior.
• Implemented weekly behavioural and learning programs while tracking each individual's progress with graphs and daily data collection.
• Monitored maladaptive behaviours and implemented behaviour interventions.
• Collaborated and communicated with clients and families in an empathetic manner that made a positively impact on each patient's behaviour and treatment.
• Fulfilled all supervisory duties when manager / employer was on holiday or unavailable.
• Managed staff, budgets, and staff training needs, while providing funding and business advice support.
• Served as an intern mentor for students when academic problems and personal adjustments arose. 
• Served as an event coordinator managing and anticipating client's desires and needs from knowing and listening to their wishes and expectations.