NICOLE SANDHU
HORNSY
Summary
Motivated and driven Individual with previous customer service experience, eager to expand my knowledge and abilities in a customer-based role. I am highly skilled in Quality control, Data- entry and Merchandising.
Overview
14
14
years of professional experience
Work History
Returns department
Maui Jim sunglasses/ Kering eyewear
01.2019 - Current
- Quality control and Management of stock: Identifying re-sellable and non-re-sellable - Cleaning and labelling stock, manage damage stock for breakdown, processing returns for accounts and consumers through CRM - Exceeding daily KPI of 110 and staying within a 7-day turnaround - Assisting in Data- entry: Processing inbound deliveries into relevant accounts (Returns, Repairs and Prescription) - Producing spreadsheets in excel daily - Putting inventory back into stock - Stock counts and put-away procedures - Assisting in other areas of the warehouse; Pick-packing and distribution
Sales Merchandiser
the Blueprint group, Powerforce
01.2018 - 01.2019
- Planning routes efficiently for store visits in advance: checking local traffic conditions and other relevant data to ensure routes are feasible under various conditions - Product management, stock levels/ position / ticketing / exceeding client's expectations - Planogram execution and compliance - Executing tasks, building displays, erecting point of sale and stock management - Negotiating off location opportunities - Building and maintaining strong relationships with in-store personnel - Communicating up and coming promotional activities - Conducting audits - Accurate reporting using company iPad and App - Time management skills and the ability to work under pressure - Work within an allocated territory calling on retail and pharmaceutical outlets - Effectively managing, promoting, and increasing client's product exposure
On call merchandiser
Crossmark
01.2018 - 08.2018
- Planning routes efficiently for store visits in advance: checking local traffic conditions and other relevant data to ensure routes are feasible under various conditions - Following and implementing planograms within Woolworths and Coles stores - Managing and working across a variety of brands within FMCG - Ensuring clients products are presented at store level - Ensuring pricing and ticketing compliance - Reporting through Smart phone and tablet on company's App - Follow store policies and procedures - Scheduling tasks each week, manage time efficiently and problem-solving - Work autonomously and part of a team - Build strong customer rapport on a day-to-day basis
Perishables manager
Harris farm Markets, Mona vale
02.2013 - 10.2017
- Following daily routines; Temperature checks and logs, date checks, managing waste items, stock rotation and re-stocking, processing orders - Back dock receiver of deliveries; signing invoices and processing data into relevant system - Handling of pallet jacks and unloading pallets - Storing stock in cool room, rotation, and date coding - Liaising with supplier representatives in store and through telephone and email - Ticketing, labelling products, stocktaking, and administrative duties - Raising stock credits, creating relevant paperwork, and assigning it upon deliveries, ranging and de-ranging products - Assisting in customer inquiries and requests - Assisting in other departments when required
Manager
Domino's Pizza, Forestville
01.2011 - 01.2012
- Answering phones, processing customer orders through ordering system - Working an EFTPOS machine and manual cash handling - Working a safe, opening and closing cash/ eftpos settling procedures - Following security procedures and looking back through surveillance - Purchasing food supplies from suppliers, administrative, supervising, and managerial tasks - Counting and receiving stock, storing stock, date coding - Working in a face paced environment - Working under extreme pressure - Communication within employers and employees - Working as a Team leader and member
Assistant Manager
Eagle boys Pizza, Collaroy
06.2010 - 12.2010
- Processing phone orders and in-store orders - Working an EPTPOS, manual cash handling, handling a safe - Balancing EPTPOS and cash at end of day - Following security and opening and closing store procedures - Managing and working as part of a team - Order stock and stock management - Working in a faced paced environment and under extreme pressure
Education
Bachelor of Business studies -
Charles Sturt University
01.2013
Advanced Diploma in Business management -
Northern Beaches college
01.2011
Diploma in Business Management -
Northern Beaches college
01.2010
Certificate IV Small Business -
Northern Beaches college
01.2010
Diploma in Tourism (Operations Management) -
Northern Beaches college
01.2009
Certificate lll in Tourism (Retail and Travel Sales) -
Northern Beaches college
01.2009
Certificate lll in Tourism - Tour wholesaling -
Northern Beaches college
01.2009
Year 11 -
Davidson High School
12.2007
Year 10 -
Davidson High School
12.2006
Skills
- Computer: Microsoft, excel, SAP and CRM
- Typing
- Active listening
- Attention to detail
- Multi-tasking
- Communication
- Customer service
- Management skills
- Team work
- Transferable
- Time management
- Problem-solving
Highlight Of Qualifications
- Quality control
- Data entry
- Proficient in CRM and SAP
- Achieving daily and weekly KPI's
- Manage inventory back into stock
- Manage break- down and inventory procedures
- Respond to emails in a prompt manner
- Assisting in warehousing duties, pick-packing/distribution
Relevant Test Scores
- Certified in Typing to Australian standard AS2708-2001, 45.6 WPM at an accuracy of 96.93%
- Business and Management subjects, 80-90%
References
Supplied on request
Timeline
Returns department
Maui Jim sunglasses/ Kering eyewear
01.2019 - Current
Sales Merchandiser
the Blueprint group, Powerforce
01.2018 - 01.2019
On call merchandiser
Crossmark
01.2018 - 08.2018
Perishables manager
Harris farm Markets, Mona vale
02.2013 - 10.2017
Manager
Domino's Pizza, Forestville
01.2011 - 01.2012
Assistant Manager
Eagle boys Pizza, Collaroy
06.2010 - 12.2010
Bachelor of Business studies -
Charles Sturt University
Advanced Diploma in Business management -
Northern Beaches college
Diploma in Business Management -
Northern Beaches college
Certificate IV Small Business -
Northern Beaches college
Diploma in Tourism (Operations Management) -
Northern Beaches college
Certificate lll in Tourism (Retail and Travel Sales) -
Northern Beaches college
Certificate lll in Tourism - Tour wholesaling -
Northern Beaches college
Year 11 -
Davidson High School
Year 10 -
Davidson High School
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