Nicole Sandhu

Provide consumers and accounts with quotations and warranty assessments for sunglass repair through phone and email – Answering phones and returning voicemails – Assisting customer service with overflow of calls - Direct clients to appropriate departments - Responding to emails daily and in a timely manner - Liaising with accounts team through phone and email - Assisting front desk reception and attending to showroom customers and clients - Responded to customer requests, offering excellent support and tailored recommendations to address needs - Promptly responded to inquiries and requests from prospective customers - Logging repair data daily in excel spreadsheet – Keeping records of warranty assessments and replacement data in excel spreadsheet - Logging data efficiently and accurately into CRM - Data entry of repair quotations into CRM - Replacing and servicing sunglass parts - Consistently meeting a daily KPI of 20 sunglass repairs - Taking over the phone credit card payments – Assisting data entry team when required- Processing credits when required - Checking inventory through SAP - Assisting in parts department with parts breakdowns through SAP and conducting stock counts when required

• Consistently achieved and exceeded daily KPI's resulting in consumer and accounts satisfaction - Quality control and management of stock - Cleaning and labeling stock - Maintained detailed records for inventory management - - Manage damaged stock for breakdown - Processing returns for accounts and consumers through CRM - Processing credits for account and consumers -Liaising with accounts team daily through phone and email - Consistently meet daily KPI of 110 returns and staying within a 7 day turnaround - Assisting data entry team when required – Producing spreadsheets in excel daily - Putting inventory back into stock - Stock counts and put away procedures - Assisting in pick packing and distribution departments - Responded proactively and positively to change

• Planning and scheduling store visits and tasks in advance - Product management - maintaining stock levels, positioning, ticketing and exceeding client's expectations - Planogram execution and compliance - Executing tasks such as building displays, erecting point of sale and stock management - Negotiating off location opportunities - Building and maintaining strong relationships with store personnel - Communicating up and coming promotional activities – Accurately conducting audits and recording data into iPad - Work autonomously and part of a team

• Planning and scheduling store visits and tasks in advance - Following and implementing planograms within Woolworth's and Coles stores - Managing and working across a variety of brands within FMCG - Ensuring clients products are presented at store level – Ensuring pricing and ticketing compliance - Reporting through Smart phone and tablet on company's App - Follow store policies and procedures - manage time efficiently and problem solving - Work autonomously and part of a team - Build strong customer rapport on a day-to-day basis

• Ordering stock across a variety of brands on allocated days – Processing credits – Replenishing stock – Inventory counts - Following and implementing planograms - Assisting customers in store - Liaising with brands sales reps on a weekly basis - Ensuring pricing and ticketing compliance - Follow store policies and procedures - Scheduling tasks each week - manage time efficiently and problem solving – Assisting in other departments when needed - Work autonomously and part of a team