Summary
Overview
Work History
Education
Skills
Activities
Accomplishments
Timeline
Generic

Nicole Schofield

Northam

Summary

Dynamic Venue Manager with extensive experience at The Rec, excelling in special events management and customer service. Proven track record in staff training and facility oversight, ensuring seamless operations and exceptional client satisfaction. Adept at resolving issues promptly, fostering strong relationships, and maintaining high standards in a fast-paced environment. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

8
8
years of professional experience

Work History

Venue Manager

The Rec
Northam
01.2024 - Current
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Coordinated with vendors to ensure timely delivery of products and services for events.
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Delegated work to staff, setting priorities and goals.
  • Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
  • Participated in community events and developed relationships with public to attract new patrons.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted in hiring new personnel when required to meet staffing demands.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained records of all bookings, payments received and services provided during events.

Manager

Hotel 190
Northam
03.2023 - 01.2024
  • Manager of Hotel 190 Bar Northam and monitoring of Thirsty Camel Northam.
  • Duties Include: customer service, problem resolution, crown management, event management, customer service, general cleaning, event management.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Assisted with customer requests and answered questions to improve satisfaction.

Manager

Glenorchy Football Club
Glenorchy
06.2021 - 06.2022
  • Managed and ran the Glenorchy Football Club kitchen and canteen for the Director of GDFC.
  • In charge of bookings, stock ordering, menus, food preparation, cooking, cleaning and following food and safety standards as well as keeping track of spendings.
  • This role also included a lot of customer service both one on one and with larger groups.

Manager

Nita Café
Glenorchy
06.2017 - 06.2021
  • Helping manage and run a friend’s café.
  • First at Glenorchy RSL as a fully functional kitchen and then Glenorchy Football Club in a smaller kitchen and kiosk.
  • Duties’ included customer service, POS, waitressing, taking bookings both large and small, function set up, customer liaison, problem resolving, cooking, food prep, plating and following health and safety standards.

Education

Year 12 -

elizebeth college
Hobart, Tasmania
12.1998

year 10 -

woodbridge district high school
tasmania
12.1995

Skills

  • Customer service skills
  • Microsoft
  • Staff management
  • Special events management
  • Record keeping
  • Issue resolution
  • Facility maintenance
  • Staff training
  • Facility oversight
  • Administrative management

Activities

I am an honest hard working individual who never stops trying to learn new things and expand my knowledge in a variety of different avenues. I am a mother to 4 older teenagers so understand how to work in a high stress environment as well as problem solving. I enjoy the outdoors, bushwalking and swimming. I always strive to the best of my abilities to achieve above and beyond and am very enthusiastic about a new career path.

Accomplishments

  • Most outstanding Venue Manager 2024

Timeline

Venue Manager

The Rec
01.2024 - Current

Manager

Hotel 190
03.2023 - 01.2024

Manager

Glenorchy Football Club
06.2021 - 06.2022

Manager

Nita Café
06.2017 - 06.2021

Year 12 -

elizebeth college

year 10 -

woodbridge district high school

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Nicole Schofield