Nicole Sefton
Sandigo,NSW
Summary
Proven team player with a track record of enhancing customer satisfaction and workplace efficiency at BWS Leeton. Leveraged problem-solving and clear communication skills to resolve issues and maintain high safety standards. Demonstrated flexibility and a positive attitude, contributing to significant improvements in team performance and service delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
BWS Team Member
BWS Leeton
10.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Farm Assistant
Harvey PTYLTD
10.2021 - 08.2024
- Contributed to farm safety by adhering to established protocols and regulations during daily tasks.
- Collaborated with fellow team members to optimize work schedules and task delegation.
- Assisted in livestock care, ensuring proper feeding, housing, and medical attention when needed.
- Stayed current on industry trends, attending workshops and conferences to enhance professional knowledge.
- Supported effective pest control methods, reducing damage to crops and improving overall yield.
- Planted seeds and transplanted seedlings by hand.
- Enhanced farm productivity with the proper use of modern farming equipment and machinery.
- Operated tractors and self-propelled machinery.
- Implemented sustainable waste management practices by recycling materials whenever possible or repurposing them into valuable assets like compost or mulch.
- Maintained farm infrastructure by repairing structures, fences, and roads as necessary.
- Examined animals for signs of sickness and overall herd health.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Cleaned stalls, pens, and equipment using [Type] tools for optimal health of [Type] animals.
- Dipped or bathed animals with appropriate applications to control parasites.
- Rotated animals between grazing areas to provide enough access to food.
- Herded livestock using horses or ranch ATVs.
Iga Butcher Assistant
Tumbarumba IGA Plus Liquor
04.2001 - 10.2021
- Ensured timely fulfillment of custom orders by efficiently processing special requests from customers.
- Followed strict food safety protocol as outlined by [State] food handling guidelines.
- Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
- Facilitated seamless order processing through accurate record-keeping and clear communication with other departments.
- Demonstrated proficiency in using industry-specific tools such as knives, saws, and grinders for accurate cuts.
- Greeted and interacted with diverse customer base, serving needs on individual basis.
- Packaged and weighed products for customers and supported individual product selection process.
- Prepared for special holidays and events by adjusting inventories and anticipating demand.
- Boosted customer confidence in products by sharing knowledge on sourcing practices and quality assurance measures implemented at the store level.
- Developed loyal customer base through exceptional service, building lasting relationships with patrons.
- Enhanced workplace safety culture by vigilantly observing potential hazards and taking immediate corrective actions when necessary.
- Played an active role in inventory replenishment activities, ensuring a consistent supply of fresh products available for customers.
- Promptly addressed any customer concerns regarding product quality or service, demonstrating a commitment to customer satisfaction.
- Rotated products to prevent meat spoilage and loss of resources.
- Confirmed and coordinated orders with suppliers and arranged delivery details.
Bar Attendant
Rosewood Golf Club
10.2020 - 10.2022
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Restocked ice, condiments, and snacks.
- Lifted, carried and placed objects weighing up to [Number] pounds without assistance.
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Workplace Safety
- Decision-making capabilities
- Product Knowledge
- Area and Facility Cleaning
Certification
Rsa
Working with children check
police check
Timeline
BWS Team Member
BWS Leeton
10.2024 - Current
Farm Assistant
Harvey PTYLTD
10.2021 - 08.2024
Bar Attendant
Rosewood Golf Club
10.2020 - 10.2022
Iga Butcher Assistant
Tumbarumba IGA Plus Liquor
04.2001 - 10.2021
Rsa
Working with children check
police check