Summary
Overview
Work History
Skills
Timeline
Generic

Nicole Shedden

Seven Hills,NSW

Summary

Organised and dependable professional, successful at managing multiple priorities with a positive attitude. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Willingness to take on added responsibilities to meet team goals. Seeking to secure full-time position that offers professional challenges utilising interpersonal skills.

Overview

20
20
years of professional experience

Work History

Department Manager

Target Australia
09.2018 - Current
  • Leading Teams by driving a positive store culture through effective communication, team engagement and team member development.
  • Communicates with managers of other departments to maintain transparency.
  • Work actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Keep employee workloads fair and balanced to achieve objectives and standards while maintaining high job satisfaction.
  • Evaluate employee performance and convey constructive feedback to improve skills.
  • Drive commercial objectives for sales, net profit and business growth.

Customer Service Assistant

Target Australia
03.2014 - 09.2018
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded promptly to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Telephone Account Manager

BOC Limited Head Office
01.2007 - 03.2009
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Attended monthly sales meetings and quarterly sales trainings.

Revenue Management Representative

BOC Limited Head Office
03.2004 - 12.2006
  • Managing own ledger with monthly targets and KPI's.
  • Liaising with internal and external customers to ensure the smooth flow of payments and query resolution.
  • Continually aim to achieve a high level of customer service by maintaining the required professionalism and sensitivity in debt collection.

Skills

  • Retail Management
  • Motivational Leadership and Coaching
  • Inventory and Supply Management
  • Effective Selling Techniques
  • Effective Verbal and Written Communication
  • Policy and Procedure Adherence
  • Emergency Response
  • Persuasive Negotiations
  • Work Planning and Organisation
  • Merchandising

Timeline

Department Manager

Target Australia
09.2018 - Current

Customer Service Assistant

Target Australia
03.2014 - 09.2018

Telephone Account Manager

BOC Limited Head Office
01.2007 - 03.2009

Revenue Management Representative

BOC Limited Head Office
03.2004 - 12.2006

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Nicole Shedden