Nicole Shehan
Forrestfield
Summary
Dynamic and reliable professional with extensive experience at Greyhounds WA, excelling in customer service and time management. Proven ability to maintain high standards of cleanliness and safety while effectively handling money. Adept at collaborating with teams to enhance operational efficiency and ensure guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Grounds /kennel Attendant
Greyhounds WA
Mandurah
06.2016 - Current
- Monitored supply inventory and communicated shortages to management for timely replenishment.
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Maintained cleanliness of work areas including grooming stations, office space, storage areas.
- Occupational Health Saftey.
- Demonstrated effective time management skills to prioritize tasks efficiently.
- Operated various power tools to ensure maintenance of kennels and grounds in optimal condition.
- Ability to safely use Ride on mower,whippersnipper, hegder and push mower to maintain large grounds and gardens.
- Delivered effective communication and customer service to enhance client satisfaction and support kennel operations.
Kitchen hand / Short order cook
Greyhounds WA
Mandurah
06.2016 - Current
- Prepared ingredients for meal services during high-volume events.
- Maintained cleanliness and organization of kitchen workspaces and equipment.
- Assisted chefs with food preparation and plating for various dishes.
- Operated kitchen machinery safely, ensuring proper handling procedures.
- Collaborated with team members to streamline kitchen workflows efficiently.
- Adhered to safety and hygiene standards in food handling practices.
- Supported dishwashing operations, maintaining a steady supply of clean utensils.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Disposed of garbage according to health regulations.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Efficient use of deep fryer.
- Time management.
- Excellent customer service skills
Front of House Server
Greyhounds WA
Mandurah
01.2016 - Current
- Greeted and seated guests in a welcoming manner.
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Handled customer inquiries and resolved issues efficiently.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Maintained cleanliness and organization of dining areas.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Ensured compliance with food safety regulations and maintained a safe working environment.
- Assisted in training new front-of-house staff on proper service techniques and procedures.
- Assisted other servers with table bussing during peak periods.
- Processed payments and balanced cash register at end of shifts.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Followed up with guests after their meal experience to ensure satisfaction was achieved.
Skills
- High ability to work unattended
- Excellent customer service skills
- Ability to try any position given to me to the very best of my abilities
- Very reliable
- Money handling
Certification
- Manaul licence held for over20 years.
- Current first aid certificate.
- Current food / health and saftey certificate.
- Qualified coffee Barrista.
Timeline
Grounds /kennel Attendant
Greyhounds WA
06.2016 - Current
Kitchen hand / Short order cook
Greyhounds WA
06.2016 - Current
Front of House Server
Greyhounds WA
01.2016 - Current