Summary
Work History
Education
Skills
Websites
Accomplishments
Quote
Timeline
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Nicole Sheldon

Nicole Sheldon

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Work History

Bartender

Various
Various, NSW & QLD
01.1995 - Current
  • Skills include versatility in different environments, cocktail mastery, local expertise, event expertise, and problem-solving.
  • Demonstrated the ability to cater to diverse tastes, handle high-demand situations, and manage challenging customer interactions.
  • Accomplishments include achieving high levels of client satisfaction, effectively managing appointments, providing valuable team support, attending relevant training for professional development, maintaining a professional image, and ensuring compliance to house policy.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Trained and experienced in dealing with intoxicated patrons in a non-confrontational and highly effective manner.

Administration Officer

AECOM
Singleton, NSW
01.2010 - 11.2012
  • Implemented cost-saving measures, streamlined processes, achieved high customer satisfaction, enhanced data security, and optimized resource utilization, resulting in a reduction in office supplies and administrative expenses, improved workflow, data integrity, and inventory control.

Debt Collection Officer

Lion Finance
Newcastle, NSW
11.2008 - 01.2010
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
  • Achieved performance goals on consistent basis.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Identified and contacted customers with overdue accounts to address payment status.

Bartender

Knights Stadium
Newcastle, NSW
01.2008 - 10.2008
  • Achievements include reducing the average customer wait time by 15%, ensuring 100% compliance with alcohol service laws, mentoring new bartenders leading to a 20% increase in their efficiency, and achieving an excellent health inspection score for cleanliness and sanitation.
  • Recruited and trained new bartenders to help maintain talented team.
  • Managed the van while licensee was off-site.
  • Opened and closed the bar.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Administration Officer

Forum Financial Services
Taree, NSW
07.2002 - 10.2003
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Entered and maintained departmental records in company database.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Created, prepared, and delivered reports to various departments.

Trainee Business Administrator

Mission Employment
Taree & Tuncurry, NSW
07.2001 - 06.2002
  • Business administration skills development leads to increased responsibility and positive feedback, while training programs such as certificate IV Business Administration and IT workshops further professional development.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Other accomplishments include maintaining organized records and contributing positively to team dynamics and group projects.
  • Learned new materials, processes, and programs quickly.

Clerk

Australian Defence Force - Army
Townsville, QLD
01.1992 - 01.1995
  • Proficient in organisational skills, attention to detail, time management, security, and confidentiality, communication, adaptability, and flexibility.
  • Gained skills in teamwork, leadership, discipline, problem-solving, change management, and project management while serving in the military.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Provided meeting support by taking minutes and dictations.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Regular communication with senior ranks.

Education

Responsible Service of Alcohol (NSW) - RSA

Express Online Training RTO #40592
Sydney, NSW
10.2023

Cert IV Business Administration Traineeship - Business Administration

Mission Australia
Taree
07.2002

Responsible Service of Alcohol (NSW) - Bar Service

Leonie Berriman Bar International
Newcastle, NSW
06.2001

Skills

  • Strong organisation and planning skills
  • Digital Marketing
  • Negotiation and conflict management with a wide variety of people
  • Able to develop productive relationships
  • Ordering Bar Supplies
  • Responsible Alcohol Service
  • Cash Register Operation
  • Organisational Abilities
  • Identification Verification

Accomplishments

Raised $90,000 over 3 charity events for Lifeline, My sisters and I organised, promoted and ran a successful 26k charity walk to raise awareness and address high suicide rates among young men in our region. The event grew from 100 to over 300 participants by the third event.

Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Administration Officer

AECOM
01.2010 - 11.2012

Debt Collection Officer

Lion Finance
11.2008 - 01.2010

Bartender

Knights Stadium
01.2008 - 10.2008

Administration Officer

Forum Financial Services
07.2002 - 10.2003

Trainee Business Administrator

Mission Employment
07.2001 - 06.2002

Bartender

Various
01.1995 - Current

Clerk

Australian Defence Force - Army
01.1992 - 01.1995

Responsible Service of Alcohol (NSW) - RSA

Express Online Training RTO #40592

Cert IV Business Administration Traineeship - Business Administration

Mission Australia

Responsible Service of Alcohol (NSW) - Bar Service

Leonie Berriman Bar International

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Nicole Sheldon