Summary
Overview
Work History
Education
Skills
Affiliations
Personal Attributes
References
Timeline
Generic

Nicole Shiels

Midland,WA

Summary

Transport administrator with 17 years of experience in fast-paced office settings. Team player adept at driving efficiency through encouraging collaboration. Highly adept working with both in-house Freight Management and MS Office software. Punctual and reliable employee committed to thoroughness and quality.

Overview

28
28
years of professional experience

Work History

Operations Administrator

Toll Resources
Forrestfield, WA
02.2019 - 01.2024
  • Data entry of consignments both individual and full loads using Toll Works (Works Management System)
  • Creation and manifesting of local and interstate consignments
  • Populate spreadsheets and business documents as required using MS Office 365
  • Collation and uploading of PODS and other relevant business documents to SharePoint
  • Inbox management and booking of freight with external transport companies as required
  • Customer service enquiries both written and verbal
  • Update and facilitate site inductions for both internal and external customers and suppliers
  • Ordering of office supplies, stationery, PPE and warehouse supplies and raise purchase orders accordingly in Unibis
  • Collation of driver paperwork, debrief and process for weekly payment run
  • Update and maintain employee information in confidential data base
  • Weekly employee and subcontractor payroll reconciliation using Riteq biometric clocking system and Toll Works
  • Reconciliation of site invoices and assist with reporting relating to monthly P&L.

Operations Administrator

Toll People
Kewdale, WA
10.2017 - 02.2019
  • Populate mines daily departure sheet with full load trailer information and commodity pricing
  • Data entry of full load and consolidation charge notes for all mine site daily departures from relevant spreadsheets using Toll Works and My Toll programs
  • Populate and support daily ad-hoc jobs spreadsheet for outside hire including hotshots, courier, tilt tray, crane lifts etc
  • Raise LDS for outside hire invoice payment and charge back to customer with specific mark-up value
  • Daily data entry and manifesting of back freight loads from regional areas and mine sites
  • Weekly audit of all mining con notes to ensure correct revenue capture
  • Preparation and distribution of weekly mines revenue reporting to management
  • Generation of miscellaneous invoices in Toll-works and raising of purchase orders
  • Toll-works housekeeping duties as directed.

PM Data Entry/Administration/Customer Service

WA Freightlines / Australian Road Express
Forrestfield, WA
02.2016 - 08.2017
RiteqUnibis
  • Data entry of manual and EDI con notes into InfoCom Systems (ICS) program
  • Preparation of interstate driver paperwork including DG envelopes and safe driving plans
  • Manifesting of con notes locally and nationally
  • Freight left over reports
  • SPOD’sng of POD’s and driver run sheets
  • Customer service enquiries
  • Track & trace enquiries
  • Entry of pallets into 2IC data base.

Administration Supervisor NSW Office

WA Freightlines / Australian Road Express
Yennora, NSW
02.2006 - 02.2016
  • Internal transfer to WA Head Office
  • Supervision and training of Data Entry and Customer Service staff
  • Processing of Subcontractor run sheets for payment
  • Preparation of staff timesheets and leave applications for payroll
  • Booking pickups
  • On-forwarding of freight and related invoicing
  • Credits and recharges
  • Key accounts contact for Bauer Media freight
  • Processing of invoices
  • Quotation of freight for COD customers
  • Manifesting of con notes locally and nationally
  • Freight left over reports
  • Scanning of POD’s and driver run sheets
  • Customer service
  • Track & trace
  • Entry of pallets into 2IC data base
  • Records management and archiving
  • Petty cash and stationery.

Customer Service & Administration

Tennant Company
Regents Park, NSW
09.2004 - 02.2006
  • Input and retrieval of all relevant information using SAP
  • Log and allocate service requests nationally
  • Monitor incoming repair orders and check against technician weekly summary
  • Timely processing of all repair orders including both customer payable and internal charge
  • Internal and external warranty claims processing
  • Accurate processing of paperwork relating to quotations issued to external customers
  • Creation of monthly planned maintenance report and issue to all technicians nationally
  • Creation of technician incomplete jobs report and forward to National and State Managers
  • Follow up of customer purchase order numbers to ensure customer invoice payment
  • Cancellation of jobs as required
  • Assist customers with invoice queries and service-related satisfaction issues
  • Assist the Service Manager with service contract creation and cancellation, stocktake reports and adjustments, payroll calculations and spreadsheets.

Assistant Branch Call Co-ordinator

AWA Technology Services
Rose Hill, NSW
11.2003 - 09.2004
  • Manage and monitor calls in specific computer system call queues
  • Identify problems in parts supply and delivery, scheduling problems and other issues which would prevent the efficient scheduling and completion of calls to service agents and external repairers
  • Maintain communication with State Service Managers to ensure they are aware of any potential developments within the team that could impact on customer satisfaction and provide reports where required
  • Update edit notes in all call records for which information is obtained and for all calls which involve customer contact
  • Liaise with logistics to obtain up to date information as to relevant parts supply issues and update customer records
  • Check stock transfer requests, backorders and other logistics functions and obtain etas and other information to be communicated to end customers
  • Regular follow up to customer base on service calls
  • Escalation of customer complaints through appropriate channels.

Reception/Administration

Richardson & Wrench
Marrickville, NSW
10.2001 - 07.2003
  • Reception duties
  • Execution of 'exchange of contracts'
  • Preparation of advertising material and electronic lodgement with relevant publications
  • Entry and upkeep of company internet website
  • Generation of reports from RP Data
  • Mail merge and canvassing
  • Preparation of all correspondence including market appraisals, sales advice, vendor report
  • Update and maintain database SOLD
  • Petty cash and stationery orders
  • General office duties.

Customer Service Call Centre

Radio Rentals
Regents Park, NSW
02.2000 - 10.2001
  • Customer service enquiries in relation to rental items and invoicing
  • Update customer information using in-house computer software.

Reception/Administration

Derrick MacRae Estate Agents
Glebe, NSW
10.1995 - 02.2000
MacRaeli>
  • General office duties.

    • Education

    Clerical traineeship -

    Barton Business College
    01.1995

    Year 12 -

    Sefton High School
    01.1993

    Skills

    • Intermediate knowledge of MS Office 365, MS Teams, SharePoint, Freight Management Systems Toll Works and InfoCom, SAP (2006)
    • Logistics Coordination
    • Verifying Data Accuracy
    • Financial Administration
    • Strong Interpersonal Skills both written and verbal
    • Professional telephone manner
    • Customer Engagement
    • Policy Enforcement
    • Staff Support

    Affiliations

    • Spending quality time with family and friends
    • Creative activities and self development literature
    • Gardening and home improvement

    Personal Attributes

    • Humble, reliable and honest
    • Punctual and flexible
    • Resiliant and resourceful
    • Open minded, empathetic and compassionate

    References

    References available upon request.

    Timeline

    Operations Administrator

    Toll Resources
    02.2019 - 01.2024

    Operations Administrator

    Toll People
    10.2017 - 02.2019

    PM Data Entry/Administration/Customer Service

    WA Freightlines / Australian Road Express
    02.2016 - 08.2017

    Administration Supervisor NSW Office

    WA Freightlines / Australian Road Express
    02.2006 - 02.2016

    Customer Service & Administration

    Tennant Company
    09.2004 - 02.2006

    Assistant Branch Call Co-ordinator

    AWA Technology Services
    11.2003 - 09.2004

    Reception/Administration

    Richardson & Wrench
    10.2001 - 07.2003

    Customer Service Call Centre

    Radio Rentals
    02.2000 - 10.2001

    Reception/Administration

    Derrick MacRae Estate Agents
    10.1995 - 02.2000

    Clerical traineeship -

    Barton Business College

    Year 12 -

    Sefton High School

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