Nicole Shipley
Kincumber
Summary
Proven Business Operations Manager with a track record of enhancing efficiency and client satisfaction at Terrigal Electrical. Skilled in staff management and effective communication, adept at fostering professional rapport and making strategic decisions. Spearheaded initiatives that significantly improved operational workflows and client service, contributing to business growth.
Overview
30
30
years of professional experience
Work History
Business Operations Manager
Terrigal Electrical
06.2019 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Coordinated company events, fostering team building and boosting overall morale.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Manger
Build A Bear Workshop Inc
01.2017 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Owner/Designer Supervisor
Alice and Audrey Jewellery
01.2009 - 01.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded business into new markets, cond
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Created marketing campaigns to attract new customers.
- Managed daily operations of business, including hiring and training staff.
Educator
Pony Running Child Care
03.2013 - 11.2015
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
Pre-Kindy Teacher
Athena School Newtown
01.2006 - 12.2010
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Pioneered sustainability project that educated students on environmental issues and solutions.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Enhanced literacy skills with targeted reading programs.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
Shift Supervisor
The Lord Roberts Hotel
02.2001 - 07.2006
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Trained staff to ensure compliance with TAB facilities and RSA standards and procedures.
- Served in the public bar, cocktail bar and restaurant.
- Identified areas of improvement within the department and implemented necessary changes.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Conducted weekly inventory of supplies, equipment, and food items.
- Addressed any issues that arose during the shift in a proactive manner.
- Collaborated with management to plan special events or promotions.
- Assigned tasks to team members based on their strengths and skill sets.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
Bakery Worker
Bakers Delight
Avalon
09.1995 - 02.2001
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Kept track of inventory levels for flour, sugar and other ingredients used in bakery items.
- Communicated customer feedback regarding product taste or presentation back to management team.
- Assisted customers with their orders providing advice on different types of pastries available.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Frosted cakes according to customer specifications utilizing various decorating techniques.
- Restocked supplies such as paper towels, napkins and condiments at front counter area as needed.
- Ensured that all food items were prepared according to company standards.
- Communicated effectively with co-workers regarding product availability and delivery schedules.
- Assisted in training new staff members on proper methods of preparing and serving bakery items.
- Participated in weekly meetings with head chef discussing new menu ideas or changes in production techniques.
Education
Barrenjoey High School
Avalon, NSWSkills
- Staff Management
- Excellent oral and written communication
- Effective Communication
- Decision-making capabilities
- Business Workflows
- Professional rapport
- Database management
- Process improvement
- Customer service
- Workflow optimization
- Employee training
Timeline
Business Operations Manager
Terrigal Electrical
06.2019 - Current
Manger
Build A Bear Workshop Inc
01.2017 - 06.2019
Educator
Pony Running Child Care
03.2013 - 11.2015
Owner/Designer Supervisor
Alice and Audrey Jewellery
01.2009 - 01.2017
Pre-Kindy Teacher
Athena School Newtown
01.2006 - 12.2010
Shift Supervisor
The Lord Roberts Hotel
02.2001 - 07.2006
Bakery Worker
Bakers Delight
09.1995 - 02.2001
Barrenjoey High School