Nicole Shirko
34 Main Street,QLD
Summary
Proven track record in enhancing customer satisfaction and workplace efficiency, notably at David Jones. Expert in cleaning, sanitizing, and maintaining high standards of cleanliness, coupled with exceptional customer service and team collaboration skills. Achieved significant improvements in team productivity and client service delivery through effective communication and leadership. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
8
8
years of professional experience
Work History
Cleaner
Luxury Coastal Destination
01.2022 - 07.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Supervisor
David Jones
11.2016 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shop Reception
Living Valley Springs Health Retreat
03.2016 - 09.2016
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
Education
Massage Therapy
College Of Applied Natural Science
Chevallum, QLD10.2005
High School Diploma -
Helen Hunt Jackson
California,USA07.2004
Cosmetology
Image School of Cosmetology
California, USA03.2003
Skills
- Cleaning and sanitizing
- Housekeeping
- Customer Service
- Reliability and punctuality
- Goal-Oriented
- Training and mentoring
- Processes and procedures
- Teamwork and Collaboration
References
Store Manager Julie Palmer - 0417871844
Manager of Luxury Coastal Cleaning Mel- 0488165783
Timeline
Cleaner
Luxury Coastal Destination
01.2022 - 07.2024
Supervisor
David Jones
11.2016 - 01.2018
Shop Reception
Living Valley Springs Health Retreat
03.2016 - 09.2016
Massage Therapy
College Of Applied Natural Science
High School Diploma -
Helen Hunt Jackson
Cosmetology
Image School of Cosmetology
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