Nicole Simpson
CLARKSON ,WA
Overview
7
7
years of professional experience
Work History
Union Organizer
Shop Distributive & Allied Associates (SDA)
- Mentored junior organizers on best practices for recruitment efforts, conflict management techniques, or other essential skills.
- Enhanced member satisfaction through timely responses to inquiries about benefits, policies, or dispute resolution processes.
- Established partnerships with community organizations to support social justice initiatives aligned with union goals.
- Monitored contract compliance by maintaining open lines of communication with employers regarding worker concerns or issues that arose during implementation phases.
- Collaborated with various stakeholders to address grievances and resolve conflicts among union members.
- Fostered a positive work environment conducive to teamwork among organizing staff through encouragement of open communication channels.
- Recruited new organizers and volunteers by promoting the value of collective action within the workforce.
- Assisted union members in navigating complex legal procedures related to labor disputes and arbitration proceedings.
- Enhanced member engagement by organizing regular meetings, workshops, and training sessions.
- Managed communications between union leadership, rank-and-file members, and employers to ensure transparency and collaboration.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Negotiated collective bargaining agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Increased awareness of workers'' rights through educational campaigns and presentations.
HR Specialist
Woolworths Petrol
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Oversaw and managed hiring process and assisted human resources.
- Participated in industry conferences and networking events to stay current on best practices in human resources management and share insights with the organization.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
Store Manager
Woolworths Petrol
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Optimized product assortment by regularly evaluating sales performance data and adjusting stock levels based on demand fluctuations.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
- Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Oversaw maintenance projects within the store facility to ensure a safe environment for both customers and employees alike.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Fostered an inclusive and diverse work environment by promoting a culture of teamwork, open communication, and mutual respect amongst all employees.
- Collaborated with upper management to develop long-term plans for business growth while maintaining day-to-day operational excellence.
- Contributed to the overall success of the company through active participation in regional meetings and sharing best practices with fellow store managers.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Improved store efficiency by streamlining inventory management processes.
- Established clear lines of communication with staff members resulting in efficient problem-solving abilities amongst team members when faced with challenges or obstacles.
- Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
- Assisted in recruiting, hiring, and training new employees to expand the team''s capabilities and promote growth within the company.
- Reduced employee turnover by implementing effective training programs and fostering a supportive work environment.
- Boosted sales through strategic merchandising, product placement, and targeted promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bookkeeper/Payroll Officer
Accounting Angels
10.2017 - 04.2024
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Streamlined the payroll process for increased efficiency through implementing new software tools.
- Kept management informed about important changes in tax laws that could impact company finances or operations.
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
- Reduced the time spent on manual data entry tasks by automating key aspects of the payroll process.
- Contributed significantly to successful completion of year-end financial audits through diligent record keeping and attention to detail in reconciling accounts.
- Prepared detailed reports analyzing payroll trends and identifying opportunities for cost savings or increased efficiencies.
- Assisted in the development of company-wide payroll policies and procedures to standardize processes and improve overall efficiency.
- Managed and updated employee benefits information.
- Completed payroll accurately and timely to meet employee expectations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Maintained confidentiality of employee records and payroll information.
- Tracked employee vacation, sick and personal time.
- Resolved payroll discrepancies by collecting and analyzing information.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Updated employee files with new details such as changes in address or salary levels.
- Coordinated resolution of payroll discrepancies.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Processed timecards and payroll data for team of employees.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Audited timesheets and payroll records for accuracy.
- Developed and implemented payroll procedures to streamline workflow.
Education
Certificate IV in Bookkeeping & Accounting
Applied Education
Perth, WA12.2014
Xero Payroll Advisor Certified
Xero Education
Online01.2018
Xero Advisor Certified
Xero
Online01.2018
Certificate IV in Retail Management
Woolworths Limited
Perth, WASkills
- Training and education
- Interpersonal Relationships
- Payroll Processing
- Account Reconciliation
- Bookkeeping Software
- Bank Reconciliation
- Advanced computer skills
- General Ledger Management
- Payroll Administration
- Auditing
- Cloud accounting
Timeline
Bookkeeper/Payroll Officer
Accounting Angels
10.2017 - 04.2024
Certificate IV in Bookkeeping & Accounting
Applied Education
Xero Payroll Advisor Certified
Xero Education
Xero Advisor Certified
Xero
Union Organizer
Shop Distributive & Allied Associates (SDA)
HR Specialist
Woolworths Petrol
Store Manager
Woolworths Petrol
Certificate IV in Retail Management
Woolworths Limited