Nicole Smith

• Responsible for overall Management of Navorina ensuring that all Government requirements are met and advocating for residents' rights at all times
• Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
• Facilitated board meetings and provided leadership guidance to senior management.
• Implemented technological solutions designed to improve operational effectiveness.
• Established policies and procedures that promoted an ethical work environment.
• Recruited, trained, mentored, and managed employees at all levels within the organisation.
• Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
• Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
• Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
• Analysed trends in patient care activities such as medication errors or falls within the facility.
• Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
• Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
• Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
• Monitored development, implementation and updates of individualised care plans.
• Implemented and directed clinical services and operations to deliver competent, quality care.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
• Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

• Monitored patient progress through documentation review, lab results, and other data sources.
• Ensured compliance with applicable laws, regulations, accreditation standards, policies and procedures related to clinical care management activities.
• Assessed physical and mental health needs of patients in order to develop individualised treatment plans.
• Managed patient caseloads according to established guidelines while ensuring timely completion of paperwork.
• Developed and implemented patient care plans based on physician orders, assessments, and evaluations.
• Educated patients on available resources for managing their conditions both inside and outside the facility setting.
• Maintained a safe work environment by adhering to safety protocols established by the organisation.
• Coordinated communication between physicians, nursing staff, patients, and families to facilitate the delivery of healthcare services.
• Provided direct supervision of clinical staff including conducting performance reviews, evaluating job competency levels.
• Protected patient information by adhering to strict confidentiality standards.
• Communicated with patients and carefully explained important information regarding medications, procedures and physician instructions.
• Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
• Liaised between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.

• Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualised treatment plans for each patient.
• Participated in multidisciplinary team meetings to discuss patient care plans.
• Evaluated effectiveness of interventions through ongoing assessment of patient responses.
• Monitored vital signs, administered injections, and provided assistance with medical procedures.
• Maintained a safe environment for all patients by adhering to infection control policies and procedures.
• Assessed, planned, implemented and evaluated nursing care for assigned patients.
• Assisted physicians during examinations or surgical procedures.
• Provided emotional support and comfort to families during difficult times.
• Documented patient progress notes accurately and efficiently in the electronic medical record system.
• Provided patient care and education to patients with chronic illnesses.
• Administered medications and treatments, monitoring patients for reactions and side effects.

• Specialising in caring for people with acquired brain injuries and neurological disorders

· Four months – Rehabilitation Unit – experience in wound management

· Four months- General Medicine Unit- experience with geriatric assessment

· Four months – Neurological Disorders Unit- experience with long term rehabilitation.