Nicole Sollart
Cronulla,NSW
Summary
Accomplished Police Officer with a proven track record in crisis intervention and deescalation, showcased during tenure at NSW Police Force. Expert in criminal investigations and skilled in building trust within communities. Demonstrates integrity and relationship management, leading to significant improvements in public safety and community relations.
Overview
13
13
years of professional experience
Work History
Police Officer
NSW Police Force
08.2021 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Gathered necessary information for court appearances and testified as witness under oath in court.
Customer Service Representative
Centrelink
10.2015 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Duty Manager
Dan Murphys - Part Of The Woolworths Group
10.2011 - 10.2015
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Education
Certificate - Current
NSW First Aid Training
NSW First Aid Certificate2024
Certificate - Current
NSW Accredited
Working With Children Check2024
Associate of Arts - Associate Degree in Policing Practice
Charles Sturt University
Sydney, NSW08.2022
High School Diploma -
John Paul College
Coffs Harbour, NSW12.2008
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Criminal Investigations
- Crisis intervention and deescalation
- Domestic Violence Prevention
Timeline
Police Officer
NSW Police Force
08.2021 - Current
Customer Service Representative
Centrelink
10.2015 - 01.2020
Duty Manager
Dan Murphys - Part Of The Woolworths Group
10.2011 - 10.2015
Certificate - Current
NSW First Aid Training
Certificate - Current
NSW Accredited
Associate of Arts - Associate Degree in Policing Practice
Charles Sturt University
High School Diploma -
John Paul College
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