Nicole Spencer
Kempsey,NSW
Summary
Interested in a full time position.
Dedicated Community Support Worker offering 5 years of Support and crisis intervention expertise. Offering comprehensive background in Drug and Alcohol with clients that have Multiple Complex need . As well as strong interpersonal, organisational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
5
5
years of professional experience
Work History
Family Support Worker/Community Support Worker
WHOS - We Help Ourselves
03.2017 - 08.2022
- Worked in a Residential Therapeutic Community.
- Worked with Clients with Multiple Complex Needs.
- Facilitated Groups - Harm Minimisation, Relapse Prevention, Women's groups, Men's Groups, ACT, CBT, Family Support and PTSD.
- Motivational Interviewing
- Liaised with services such as Drug Court, Merit, Department of Communities and Justice, The Benevolent Society, Carries Place, Department of Housing, Centrelink and Family Drug Support.
- Advocated for Clients with external services.
- Supported Clients with Family Support.
- Facilitated visits with children and family.
- Facilitated phone calls.
- Worked effectively in fast-paced environments.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Skilled with Completing Drug Court Reports and KPI's
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained strict confidentiality of information.
- Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
- Mandatory Reporting.
- Conducted suicide risk assessments routinely to identify high-risk individuals in need of additional intervention or monitoring within the facility setting.
- Assisted clients with Legal Issues.
- Report Writing for WHS.
Education
Suicide ASIST Training
WHOS
2020
Aboriginal Cultural Awareness
WHOS
Sydney, NSW2020
Certificate IV of Community Support
TAFE
Glendale2016
Business Admin (Medical) Certificate 3
OTEN
Sydney, NSW2013
Year 12 Equivalent -
Kempsey High School
Kempsey, NSW01.2010
Skills
- Work's well under pressure
- Conflict Resolution Skills
- Networking
- Professional boundaries
- Self-awareness
- Child abuse and neglect dynamics
- Role Modeling
- Communication skills
- Teamwork
- Problem Solving
- Planning & Organising
- Crisis Intervention
- Sense of Humour
References
- Gemma Campton - Manager WHOS - 0404 685 073
- Deb Stacey - Multiple Complex Needs Nurse EN WHOS - 0424 900 387
- Julie-Anne Campbell - Assistant Manager WHOS - 0416 164 397
- Nathan Stig - Assistant Manager WHOS - 0423 919 554
Timeline
Family Support Worker/Community Support Worker
WHOS - We Help Ourselves
03.2017 - 08.2022
Suicide ASIST Training
WHOS
Aboriginal Cultural Awareness
WHOS
Certificate IV of Community Support
TAFE
Business Admin (Medical) Certificate 3
OTEN
Year 12 Equivalent -
Kempsey High School
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