Nicole Spencer
Beverly Hills,NSW
Summary
Highly motivated and detail-oriented professional with strong communication and problem-solving skills. Possessing an organised approach and a readiness to learn and grow in a structured environment. Seeking a new field to apply transferable skills.
Committed to contributing to team success and organisational growth through adaptable and strategic thinking, bringing a foundation in analytical thinking and effective communication. Able to quickly adapt to new procedures and protocols, ready to utilise and further develop my skills as a Senior Team Member - P&E role.
Overview
32
32
years of professional experience
Work History
Cleansing Services Officer
STRATHFIELD MUNICIPAL COUNCIL
11.2023 - Current
- Lead a small cleansing team keeping local towns and surrounding streets clean and tidy.
- Operating leaf blowers, brushcutters, Cmar compact street washer machine, Tennant S20 industrial ride on sweeper & Tennant T16 industrial scrubber.
- Recently completed a traffic control refresher course & manual handling course.
- Maintain overall safe work environment with employee training programs and enforcement of safety procedures.
- Conduct regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Collect, arrange, and input information into database system.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Enhanced communication between team members by organising regular meetings and fostering open dialogue.
- Maintain strict adherence to industry regulations, minimising risk exposure for the organisation.
- Maintain strict adherence to industry regulations, minimising risk exposure for the organisation.
Plant Operator
INNER WEST COUNCIL
07.2023 - 11.2023
- Worked as a Team Member in a Streetscape Crew.
- Daily driving & operating large mechanical street sweeper.
- Completed Hako refresher training and Chainsaw operation course.
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Conducted safety inspections and followed safety rules and procedures.
- Recorded inside and outside process readings on daily log sheets.
- Ensured accurate data collection by diligently recording all operational parameters and equipment readings for analysis.
- Enhanced team communication by providing clear instructions on tasks, goals, and expectations to fellow operators.
- Reduced downtime with proactive troubleshooting and immediate repair of operational equipment.
Full Time Carer
PRIVATE HOME CARE
12.2021 - 03.2023
- I spent 16 months being a full-time carer for my elderly father.
- I had to lean on my current skills and gained many new skills during this time.
- Planning, organisation, and multi-processing were daily tasks.
- I had to be highly observant, as things could change rapidly and when they did, I had to react quickly, keep a cool head and be patient.
- Understanding, empathy, support and being sensitive to ever changing situations.
- Transporting him to medical appointments.
- Liaising with paramedics, specialists, Dr's, nurses, occupational therapists, physiotherapists, and many other care givers.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Maintained entire family's schedule and organised events.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Handled his incoming mail, bills and invoices and completed appropriate actions.
- Arranged his end-of-life care with compassion and dignity .
Operator City Presentation and Service Delivery
GEORGES RIVER COUNCIL
06.2018 - 12.2021
- Worked as part of a cleansing crew ensuring local towns and surrounding streets were kept clean and tidy.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Worked as part of a maintenance crew operating ride on mowers, push mowers, brushcutters, edgers, blowers, and chemical use to keep the parks & gardens looking best.
- Planting and Turfing.
- 6 months broad acre mowing.
- Assisted tree crew using bandit chipper.
- Operated the large mechanical street sweeper and Mack tipper.
- White Card.
- First Aid Certificate.
- Traffic Control.
- Trained in chainsaw operation.
- Completed Work Safely and Follow WHS Policy & Procedures Course.
- Safe Handling of Sharps & Infectious Waste.
- Removal of Asbestos up to 10sqm.
- Acted as Operations Leader, when needed.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Maintained organized work area by cleaning and removing hazards.
Customer Service/Retail Sales Assistant
FOODIES ORGANIC SUPPLIES
01.2013 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by providing exceptional customer service and product knowledge.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
Postal Transport Officer
AUSTRALIA POST
01.1993 - 01.2013
- Driving vehicles ranging from Vans, Light & Heavy Rigid to Semi Trailers & B-Doubles.
- Movement of mail & parcels through the CBD, metropolitan, country & intrastate regions of NSW.
- Ensured timely deliveries for customer satisfaction with proper planning and resource allocation.
- Repetitive lifting of heavy mailbags & parcels.
- Complied with national heavy vehicle regulations as well as company policies and procedures regarding safe vehicle operations.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and maps to navigate planned routes and make adjustments.
- Fostered positive working relationships with regular customers.
- Minimised company liability and risks to loads by obeying traffic laws.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Worked as part of a team with other Transport Officers to meet our deadlines to ensure the mail was processed to meet delivery standards.
- 6.5 years B-Double (local & intrastate) experience.
- 9 years Semi Trailer (local & intrastate) experience.
Acting Postal Transport Coordinator
AUSTRALIA POST
01.1993 - 01.2013
- Coordinating the daily activities of the transport office.
- Liaising with drivers and other transport coordinators.
- Prepare accident and incidents reports for the depot manager.
- Working under minimal supervision in a high-pressure environment.
- Monitor drivers correct use of NTB 100 forms (logbook exemption).
- Helped transition drivers to the new NHVL.
- Dealing with customers' enquiries.
- General office duties i.e., telephone calls, data input, generating reports & memos, and filing
- I acted in this position for 2 years.
- Working on the Dock, ensuring trucks were loaded correctly and ready to depart at their allocated times.
- Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines.
- Improved transport coordinator team performance by organising ongoing training and mentoring to staff members.
- Post has strict deadlines for mail transportation and these must be met.
- Collaborating with the in-house workshop manager and mechanics to keep vehicles maintained and roadworthy.
- Minor repairs to vehicles during night-shift when the workshop was not operational.
- Coordinated schedules and communicated changes to customers.
- Worked closely with personnel, customers, and contractors to resolve problems.
- I also acted in an administrative role for 12 months doing payroll, compensation claims, reports, and aiding drivers with pay enquiries
- I was also an Environmental Officer, and the workplace Harassment Contact Officer.
Skills
- Remain calm under pressure and focus on the task/s at hand
- Able to work independently and as part of a team
- Current MC drivers licence 0 demerit points
- Analytical, communication and problem-solving skills
- Confidentiality and privacy
- Efficient multitasking
- Standard operating procedures
- Workplace safety
- Manual Handling
- Work coordination
Professional Training Courses
- Professional Selling Skills
- Investment in Excellence
- Train the Trainer/Training Techniques
- Communication Skills
- Negotiating Agreement
- Effective Team Membership
- Springboard Development for Women
- Industrial Participation
- Supervisory Skills
Timeline
Cleansing Services Officer
STRATHFIELD MUNICIPAL COUNCIL
11.2023 - Current
Plant Operator
INNER WEST COUNCIL
07.2023 - 11.2023
Full Time Carer
PRIVATE HOME CARE
12.2021 - 03.2023
Operator City Presentation and Service Delivery
GEORGES RIVER COUNCIL
06.2018 - 12.2021
Customer Service/Retail Sales Assistant
FOODIES ORGANIC SUPPLIES
01.2013 - 01.2018
Postal Transport Officer
AUSTRALIA POST
01.1993 - 01.2013
Acting Postal Transport Coordinator
AUSTRALIA POST
01.1993 - 01.2013
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