Trustworthy Property Manager looking to tackle new responsibilities and duties.
Over 20 years of experience managing commercial & residential buildings. Expertise in contract and lease negotiations and vendor service management.
Well-versed in management principles and practices of Trust accounting, budget development and administration and auditing of financial documents and records.
Strong technical knowledge of general ledger, accounts payable, accounts receivable and payroll functions to effectively oversee tasks.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Accounts /Administration
Ayers Real Estate
07.2021 - 06.2022
Trust Accounting
Bank reconciliations
Preparation of Management Authority’s
Credit checks and searches
Liaising with Lessors, Lessees & contractors
Data entry
General administration and correspondence as required
Senior Property Manager/Department Head
Ayers Real Estate
06.2005 - 07.2019
Management of Approximately 150 Commercial/Industrial properties and 12 Retail tenancies.
Strata Management of Approximately 80 Strata Schemes until sold.
Management of Approximately 20 Residential Tenancies until sold.
End to End Trust Accounting for all Properties (approximately 400)
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Management and Mentoring of staff including performance reviews and interviews
Marketing
Business and Development
Preparation and Implementation of procedure manuals
Communication both written and verbal to clients and solicitors.
Preparation of Lease documentation both formal and informal
Liaising with governing bodies and other members of the industry for further incite with market trends and availability
Meeting targets and goals
Financial Reporting
General administration duties
Property Manager
Roy Weston Central
06.2003 - 07.2005
Management of Approximately 110 Residential properties.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Advertising
Attending Court
Communication both written and verbal to clients
Preparation of Lease documentation
Meeting targets and goals
Conducted regular inspections of both interior and exterior of properties for damage.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Kept properties in compliance with local, state, and federal regulations.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the market landscape.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Collected and maintained careful records of rental payments and payment dates.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Generated leads for sales and rental properties through cold calls and referrals.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Communicated effectively with owners, residents, and on-site associates.
Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
Completed final move-out walk-throughs with tenants to identify required repairs.
Coordinated appointments to show marketed properties.
Proven ability to develop and implement creative solutions to complex problems.
Senior Property Manager/Strata Manager
LJ Hooker Morley/Mount Lawley Realty
06.2000 - 07.2003
Management of approximately 110 Residential Properties.
Management of approximately 10 Strata Schemes
Trust Accounting End to End
Streamlined property management processes for improved efficiency and cost savings.
Established rental rates by surveying local rental rates and calculated overhead costs.
Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
Maintained building systems by working with maintenance services and supervised repairs.
Attracted tenants by advertising vacancies and personally showed units to potential renters.
Coordinated with clients to resolve complex tenant disputes, protecting property owner interests.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Conducted regular inspections of both interior and exterior of properties for damage.
Prepared annual budgets, scheduled expenditures, and collected monthly rent from tenants.
Kept properties in compliance with local, state, and federal regulations.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
Communicated effectively with owners, residents, and on-site associates.
Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
Collected and maintained careful records of rental payments and payment dates.
Coordinated appointments to show marketed properties.
Assisted in the acquisition process for new properties, conducting thorough due diligence investigations.
Responded to Common Area Maintenance (CAM) inquiries.
Investigated and resolved any tenant complaints.
Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
Provided professional services and support in a dynamic work environment.
Developed strong communication and organizational skills.
Resolved problems, improved operations and provided exceptional service.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
LJ Hooker Morley ceased to operate under the franchise and became Mount Lawley Realty however it was the same clients and Licensee/Director
Various Temporary Assignments
Recruitment Firm
06.1999 - 03.2000
Radio Hill Nickel Mine - Site Clerk
Karratha Educational Support Centre - Teachers Aide
Water Corporation - Radio Operator/Secretary
Neptunes - Second in Charge (2IC)
Property Manager
LJ Hooker
06.1999 - 12.1999
Management of 200 Hammersley Iron Residential Properties including rural.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Collected and maintained careful records of rental payments and payment dates.
Delivered emergency 24-hour on-call service for tenants on building issues.
Negotiated favourable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Completed final move-out walk-throughs with tenants to identify required repairs.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Introduced prospective tenants to types of units available and performed tours of premises.
Conducted regular inspections of both interior and exterior of properties for damage.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Communicated effectively with owners, residents, and on-site associates.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Adaptable and proficient in learning new concepts quickly and efficiently.
Delivered services to customer locations within specific timeframes.
Education
Mercedes College
Perth, WA
1994
Skills
MS Office
Excellent Communication
Team Management
Conflict Resolution
Decision-Making
Analytical and Critical Thinking
Cultural Awareness
Written Communication
Multitasking Abilities
Task Prioritization
Retas Software Proficiency
Gee Dee Software Proficiency
Cirrus8 Software Proficiency
Microsoft Office Proficiency
Proven ability to comply with operational policies & procedures, codes & regulations
Exceptional organisational & problem solving skills
Data Entry
Certification
Property Management Registration with up to date CPD.
Certificate IV Office Administrator
Certificate of completion Commercial Property Management
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