Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Nicole Swan

Leschenault,Australia

Summary

Compassionate, experienced, and reliable caregiver with over 10 years of experience supporting children and individuals with special needs. Dedicated to providing high-quality, person-centred care that enhances quality of life. Seeking a role with Dovida to contribute my skills and nurturing nature in a personal care setting.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Assistant / Barista

BP Australind Service Station
06.2022 - Current


  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
  • Trained new employees on company procedures, products, and best practices in customer service.

Special Needs Education Assistant

Amaroo Primary School
06.2012 - 08.2021



  • Built trusted relationships with families and staff
  • Assisted with hygiene routines including toileting, dressing, and feeding
  • Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teachers in maintaining a safe learning environment by monitoring student behaviour during class transitions and extracurricular activities.
  • Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Documented student behaviours, interventions, and outcomes to enable lead teacher to address pertinent issues.

Lunch Bar Business Owner

Kayla’s Kitchen
02.2020 - 03.2021
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Established strong customer relationships through excellent communication and attentive service.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.

Skills

  • Proficient in providing support for individuals with special needs
  • Strong understanding of hygiene, personal care, and infection control procedures
  • Certificate III and IV in Education Support and Certificate III in Business Administration
  • Excellent interpersonal skills; able to build positive relationships with clients and families
  • Calm, patient and empathetic, with strong emotional resilience
  • Able to work independently or as part of a care team
  • Police Clearance Fully Vaccinated Manual Tasks trained
  • Basic Auslan (Level 1 & 2)

Certification

  • Emergency Medical Assistant – St John Ambulance (2020)
  • Auslan Online Level 1 & 2 (2017)
  • Accountable and Ethical Decision Making (2016)
  • Manual Tasks Training (2016)
  • Certificate III Business Administration – SW Institute of Technology (2016)
  • Certificate IV Education Support Special Needs – Online Courses Australia (2013)
  • Certificate III in Education Support – SW Institute of Technology (2012)
  • Police Clearance (2025)
  • First aid (2025)

HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid

Timeline

Customer Service Assistant / Barista

BP Australind Service Station
06.2022 - Current

Lunch Bar Business Owner

Kayla’s Kitchen
02.2020 - 03.2021

Special Needs Education Assistant

Amaroo Primary School
06.2012 - 08.2021

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Nicole Swan