Nicole Taylor
Frankston,VIC
Summary
Experienced Dental Practice Manager with strengths in practice operations, accreditation compliance, and team leadership. Skilled in streamlining workflows, supporting patient care, and maintaining smooth front-office performance.
Overview
31
31
years of professional experience
Work History
Dental Practice Manager
Beachside Complete Dental Care
Frankston, VIC
02.2007 - Current
- Managed daily operations for Beachside Complete Dental Care front office and scheduling
- Oversaw appointment books, recall systems, and patient follow-up scheduling
- Supervised reception staff and supported team communication across patient service workflows
- Coordinated private health insurance, claims processing, and patient account questions
- Handled treatment plan presentations and financial arrangement discussions with patients
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Resolved patient inquiries and concerns to maintain high satisfaction and loyalty levels.
- Facilitated fortnightly team meetings to enhance collaboration and effectively address operational challenges.
- Completed regular performance reviews to support professional growth and accountability.
- Conducted regular performance reviews for staff members to ensure quality standards were met.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and standards related to dental practice management.
- Applied operational protocols to meet industry/ADA standards and regulations.
- Coordinated accreditation processes, ensuring compliance with Australian Commission on Safety and Quality in health care and QIP regulations.
- Maintained documentation and records to support successful accreditation audits and reviews.
- Tracked expenses associated with running a successful dental practice.
- Implemented proactive health measures, promoting community well-being through good oral health practices and PPE utilization.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Assessed needs for additional staffing or resources based on changes in workloads or growth trends.
- Maintained accurate financial records including budgets, invoices, payments received and made.
- Managed payroll processing for staff, ensuring accuracy and compliance with regulations.
- Utilized MYOB and Proda software for efficient financial management and reporting.
- Applied knowledge of Medicare and Aphra regulations to ensure compliance in healthcare practices.
- Utilized MYOB and Proda software for efficient financial management and reporting.
- Applied knowledge of Medicare and Aphra regulations to ensure compliance in healthcare practices.
Head Dental Nurse
CLDC
Caulfield , Vic
04.2004 - 02.2007
Dental Nurse/Front Office Coordinator
Dr Barry Kave
Noble Park , Vic
03.1996 - 03.2004
Education
Hypnotherapy
Diploma of Hypnotherapy
01-2019
Master Practitioner in NLP
Tad James Co
Melbourne01-2019
Diploma of Business Management
University of New England
01-2014
Certifcate III of Dental Assiting
RMIT University
Melbourne, VIC01-2000
Skills
- Practice management
- Dental software
- Medicare claims
- Payroll administration
- Accreditation compliance
- Patient scheduling
- Private Health Insurance billing using Hicaps
- Team leadership
- Problem solving
- Clear communication
- Conflict resolution
- Attention to detail
- Patient relations
- Budget planning
- Scheduling coordination
- Insurance processing
- Motivational skills
- Office reception
Timeline
Dental Practice Manager
Beachside Complete Dental Care
02.2007 - Current
Head Dental Nurse
CLDC
04.2004 - 02.2007
Dental Nurse/Front Office Coordinator
Dr Barry Kave
03.1996 - 03.2004
Hypnotherapy
Diploma of Hypnotherapy
Master Practitioner in NLP
Tad James Co
Diploma of Business Management
University of New England
Certifcate III of Dental Assiting
RMIT University