Nicole Thomas

• Within my time with Repco i have received many in-person, online and google reviews on my performance within the company. I take pride in my work ethic and thoroughly enjoy interacting with customers and my fellow team members.
• I have successfully managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Handled customer inquiries and suggestions courteously and professionally.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.

Heartfelt is a volunteer organisation of professional photographers dedicated to giving the gift of photographic memories to families who have experienced stillbirth or have children with serious or life threatening illness.

Heartfelt is dedicated to providing this gift in a caring and compassionate manner, with all services free of charge.

I work closely with families, nurses and social workers to ensure i create life long memories.

• Supported families with empathy and compassion during difficult times.
• Advocated for families to assure respected rights and wishes.
• De-escalated stressful situations through individual and family crisis interventions.
• Collaborated with other professionals to plan and coordinate care for families.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Directed guests and appointments to fitness consultants to increase membership enrolments.
• Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Maintained close contact with customers to provide updates on issues or service requests.
• Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Updated social media accounts with new posts to engage current and prospective members.