Nicole TO
Brisbane,QLD
Summary
Dynamic professional with a proven track record at Cathay Pacific Airways, excelling in customer service and safety compliance. Adept in retail management and market research, I bring expertise in coffee preparation and a commitment to enhancing customer experiences. Fluent in English, Mandarin, and Cantonese, I thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Flight Purser (Full Time)
Cathay Pacific Airways
Hong Kong
09.2016 - 02.2025
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Followed safety, passenger and supply pre-flight checklists.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Demonstrated safety equipment and procedures to meet Hong Kong CAD guidelines.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
- Kept cabin neat, clean and professional in appearance.
- Managed employees by checking proper uniform attire and use of safety equipment.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
Barista (Part Time)
Cozy Coffee Club Limited
Hong Kong
04.2021 - 12.2024
- Independently managed coffee bar operations, ensuring optimal performance and service quality.
- Executed daily espresso shot calibration, prepared latte art, pour-over, and siphon.
- Maintained bar cleanliness to meet health and safety standards.
- Served customers efficiently while processing orders accurately.
PR & Marketing Assistant (Part Time)
Mag Fashion Group
Hong Kong
10.2013 - 06.2016
- Conducted comprehensive research and data analysis to inform strategic planning and decision-making.
- Collaborated with cross-functional teams to achieve organizational goals.
- Crafted and translated marketing materials for diverse platforms.
- Prepared press releases, advertorials, social media content, eDMs, and SMS communications.
- Organized seasonal press week efficiently to maximize exposure.
- Developed monthly PR reports and updates to track progress.
- Coordinated with internal departments to execute various PR and marketing initiatives.
Sales Representative (Part Time)
Marks & Spenser
Hong Kong
09.2010 - 12.2012
- Delivered exceptional customer service by engaging customers through effective interpersonal skills.
- Maintained optimal inventory levels to ensure stock availability and reduce excess.
- Managed cash register operations, including counting money and balancing drawers.
- Executed thorough cleaning of shelves, counters, and tables to uphold store organization.
- Demonstrated knowledge of sales promotions, return policies, and security practices to support customer inquiries.
Education
Master of Business
Queensland University of Technology
Brisbane, QLD12-2026
BA (HONS) Fashion & Textile Studies (Retailing)
The Hong Kong Polytechnic University
Hong Kong06-2016
Higher Diploma Scheme Fashion And Textile Studies
The Hong Kong Polytechnic University
Hong Kong06-2012
High School Diploma -
POCA Wong Siu Ching Secondary School
Hong Kong06-2010
Skills
- Retail management
- Customer service
- Market research
- Coffee and beverage preparation
- Latte art, pour-over, siphon
- FLUENT IN [ English / Mandarin / Cantonese]
Timeline
Barista (Part Time)
Cozy Coffee Club Limited
04.2021 - 12.2024
Flight Purser (Full Time)
Cathay Pacific Airways
09.2016 - 02.2025
PR & Marketing Assistant (Part Time)
Mag Fashion Group
10.2013 - 06.2016
Sales Representative (Part Time)
Marks & Spenser
09.2010 - 12.2012
Master of Business
Queensland University of Technology
BA (HONS) Fashion & Textile Studies (Retailing)
The Hong Kong Polytechnic University
Higher Diploma Scheme Fashion And Textile Studies
The Hong Kong Polytechnic University
High School Diploma -
POCA Wong Siu Ching Secondary School
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