Nicole Toubia
Sydney
Summary
Im highly motivated and a results-driven professional with strong interpersonal and instinctive communication skills. Recognized for the ability to inspire, influence, and lead teams toward achieving shared objectives while maintaining a positive and solutions-oriented approach. I demonstrate resilience and adaptability in fast-paced or unexpected situations, with proven strengths in both independent work and collaborative team environments. I bring a proactive leadership style, consistently fostering productivity, engagement, and a supportive culture across diverse groups.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Action Workforce
06.2020 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Retail & Logistics Associate
Auto West Paint supplies
01.2015 - 01.2017
- Effectively engaged with customers from diverse backgrounds
- Adapted communication style to suit individual needs
- Built rapport and trust with clients to encourage repeat business
- Developed strong interpersonal skills through daily face-to-face interactions
- Handled customer complaints with empathy and professionalism
Food and Beverage Attendant
Club Marconi
03.2013 - 03.2015
- Supported team members during busy periods, promoting a cooperative and respectful environment
- Adapted service style to meet various communication preferences and cultural expectations
- Handled complaints calmly and diplomatically, aiming for positive outcomes
- Read body language and social cues to provide appropriate responses and support
Education
Advanced Diploma - Family And Community Services
TAFE NSW
Ultimo07-2025
Certificate IV - Community Services
TAFE
Ultimo06-2025
Statement of Attainment - Workplace Mentoring
CADET Training & Employment
01-2015
Skills
- Active listening
- Clear verbal communication
- Patience
- resilience
- Good Time management
- Ability to work both independently and as part of a team
Certification
CHC42021 Certificate IV Community Services June 2024- June 2025 (expected finish date)
Timeline
Team Leader
Action Workforce
06.2020 - 09.2022
Retail & Logistics Associate
Auto West Paint supplies
01.2015 - 01.2017
Food and Beverage Attendant
Club Marconi
03.2013 - 03.2015
Advanced Diploma - Family And Community Services
TAFE NSW
Certificate IV - Community Services
TAFE
Statement of Attainment - Workplace Mentoring
CADET Training & Employment
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