Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Trevena

Cambridge Park,NSW

Summary

Driven by a track record of enhancing customer experience and fostering brand loyalty at Designs by Goncalves, I excel in multitasking and problem-solving. Demonstrating patience, empathy, and effective communication, I adeptly increased sales and streamlined administrative functions. My ability to collaborate and adapt ensures optimal outcomes in dynamic environments.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Designs by Goncalves
01.2017 - 05.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Teachers Aide

St John's Park Public School
  • Assisted teachers with supervision and care of group of 25 children.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalised and small group assistance.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Mentored and tutored individual students needing additional help.

Polling Assistant

Australian Electoral Commission
  • Contributed to successful election outcomes by adhering strictly to established rules and regulations governing the voting process.
  • Facilitated communication between poll workers, supervisors, and local authorities as needed for timely resolution of any issues arising at the polling station.
  • Completed required post-election tasks such as ballot reconciliation and equipment storage, contributing to an efficient wrap-up process.
  • Assisted disabled or elderly voters with navigating the polling station, ensuring accessibility and equal opportunity for all.
  • Maintained an organized, clean, and accessible polling environment to facilitate a smooth voting experience for all participants.
  • Demonstrated exceptional attention to detail when verifying voter eligibility, preventing unauthorised individuals from participating in elections.
  • Promoted a positive atmosphere at the polling location by displaying excellent interpersonal skills when interacting with diverse populations.
  • Addressed voter inquiries with patience and professionalism, ensuring understanding of the voting process and requirements.
  • Provided clear instructions to voters on how to cast their ballots correctly, reducing instances of spoiled or invalid votes.

Office Administrator

Valley Transport
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Education

No Degree -

Blacktown Girls High School
Blacktown, NSW

Skills

  • Patience and Empathy
  • Positive Reinforcement
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Verbal Communication

Timeline

Sales Assistant

Designs by Goncalves
01.2017 - 05.2021

Teachers Aide

St John's Park Public School

Polling Assistant

Australian Electoral Commission

Office Administrator

Valley Transport

No Degree -

Blacktown Girls High School

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Nicole Trevena