Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Trevena

Cambridge Park,NSW

Summary

Driven by a track record of enhancing customer experience and fostering brand loyalty at Designs by Goncalves, I excel in multitasking and problem-solving. Demonstrating patience, empathy, and effective communication, I adeptly increased sales and streamlined administrative functions. My ability to collaborate and adapt ensures optimal outcomes in dynamic environments.

Professional with hands-on experience in logistics and parcel management. Strong focus on team collaboration and adaptability to meet changing needs. Reliable in fast-paced environments, ensuring precise sorting, handling, and distribution of parcels. Skilled in maintaining organization, efficiency, and contributing to overall operational success.

Overview

2025
2025
years of professional experience

Work History

Freight Handler

Australia Post
10.2024 - 01.2025
  • Minimized package damage by carefully handling fragile items during the sorting process.
  • Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
  • Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
  • Adhered to safety protocols at all times, resulting in zero workplace accidents or injuries.
  • Utilized barcode scanners for accurate tracking and updating of parcel information in the database.
  • Supported fellow sorters as needed with additional tasks such as loading or unloading trucks, promoting a cohesive and supportive team environment.
  • Ensured timely deliveries by swiftly and accurately sorting parcels according to priority levels.
  • Reduced misplaced packages by meticulously checking labels and destinations.
  • Lifted and slid packages weighing up to 25 kilos on conveyor belts to transport items.

Sales Assistant

Designs by Goncalves
01.2017 - 05.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Polling Assistant

Australian Electoral Commission
  • Contributed to successful election outcomes by adhering strictly to established rules and regulations governing the voting process.
  • Facilitated communication between poll workers, supervisors, and local authorities as needed for timely resolution of any issues arising at the polling station.
  • Completed required post-election tasks such as ballot reconciliation and equipment storage, contributing to an efficient wrap-up process.
  • Assisted disabled or elderly voters with navigating the polling station, ensuring accessibility and equal opportunity for all.
  • Maintained an organized, clean, and accessible polling environment to facilitate a smooth voting experience for all participants.
  • Demonstrated exceptional attention to detail when verifying voter eligibility, preventing unauthorised individuals from participating in elections.
  • Promoted a positive atmosphere at the polling location by displaying excellent interpersonal skills when interacting with diverse populations.
  • Addressed voter inquiries with patience and professionalism, ensuring understanding of the voting process and requirements.
  • Provided clear instructions to voters on how to cast their ballots correctly, reducing instances of spoiled or invalid votes.

Teachers Aide

St John's Park Public School
  • Assisted teachers with supervision and care of group of 25 children.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalised and small group assistance.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Mentored and tutored individual students needing additional help.

Office Administrator

Valley Transport
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Education

No Degree -

Blacktown Girls High School
Blacktown, NSW

Skills

  • Patience and Empathy
  • Positive Reinforcement
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Verbal Communication
  • Package handling
  • Speed and efficiency
  • Pallet jack operation
  • Sorting accuracy
  • Stacking techniques
  • Loading and unloading
  • Heavy lifting
  • Truck loading and unloading
  • Warehouse safety
  • Handheld scanners

Timeline

Freight Handler

Australia Post
10.2024 - 01.2025

Sales Assistant

Designs by Goncalves
01.2017 - 05.2021

No Degree -

Blacktown Girls High School

Polling Assistant

Australian Electoral Commission

Teachers Aide

St John's Park Public School

Office Administrator

Valley Transport

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Nicole Trevena