Nicole Turanga
Porter - Queensland Rail
Boronia Heights ,QLD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Industrious and dedicated with commitment to executing and cultivating workplace safety. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
5
5
Years of secondary education
2
2
Languages
Work History
Porter - GSM Springfield Central
Queensland Rail
SEQ Brisbane, QLD
03.2022 - Current
- Substantial skill in providing a quality service to customers as well as supervisory skills.
- Maintaining safe work practices by immediately reporting potential hazards and security incidents.
- Assistance in maintaining 'On Time Running' of services.
- Experience in station operation requirements including dispatch of trains, assisted boarding, cash handling and passenger flows.
- High level skill in oral and written communication, interpersonal and negotiation skills as well as knowledge of all company legislative/procedures and acts.
- Upkeep of stations and maintaining cleanliness. Sanitising high-traffic areas and equipment with approved cleaning supplies.
- Processing and dispatching Lost Property.
- Knowledge of and willingness to commit to and work within Queensland Rail's Values and Behaviours.
Mobile Coffee Van/Events Manager
Flinders Coffee / Monty’s Café
Wynnum, QLD
01.2020 - 02.2022
- Supervisor and Manager roles in a company with 6 different locations, which included 3 mobile coffee vehicles.
- Time management skills used under pressure to meet time restrictions, while providing high volume quality coffee and customer service.
- Trained employees in safety procedures for mobile coffee vehicles, created and implemented documentation to minimise accidents and increase workplace safety.
- Kept cafe and mobile coffee vehicles in full compliance with health code standards
- Hired and cross-trained staff members for various roles and event-specific functions and assessed employees' understanding of associated processes and procedures.
- Liaised with clients and stakeholders to determine exact event requirements.
- Utilised job-related software to create standard guidelines, stock checklists and calendars for events.
- Coordinated with kitchen staff on delivery, timing and service style of food.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Conflict Resolution.
- Knowledgeable in Point Of Sale systems.
- End of Day cash reconciliations and accurate record keeping.
- Stock and preparation control.
- Restocking, merchandising, sanitising and cleaning.
- Managed staff training, shift rosters and duty delegation, while maintaining a positive and safe team environment.
- Other positions held within the company included - Head Barista and Trainer - Mobile Coffee Vehicle Driver at Port of Brisbane location - Shift Supervisor at QE2 Hospital location - Café Front Of House Supervisor at Monty's Café Location.
- Left employment to work for Queensland Rail.
Casual Warehouse Worker
Scholastic Books
Creastmead, Queensland
08.2019 - 12.2019
- Received and processed stock into inventory management system.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Worked as casual on-call basis, liaising with a recruitment company.
- Left employment to work with Flinders Coffee.
Café Manager
Columbus Coffee Franchise - The Hub
Whakatāne, Bay of Plenty, New Zealand
03.2011 - 03.2015
- Started as Barista and became Café Manager after first year of employment.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on excellent customer service, merchandising and general café operations.
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Staff training in workplace processes in accordance with franchise procedures.
- Cash handling, reconciliations and banking.
- Competency in MYOB Software, Microsoft Excel, EFTPOS and Point-Of-Sale systems.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Time management skills and shift delegation during peak service periods.
- Managed opening and closing procedures.
- Cultivated strong customer relationships, increasing customer loyalty, return sales and overall satisfaction.
- Left employment on maternity leave and to raise child for 3 years.
Barista & Front of House Café Assistant
Robert Harris Coffee
Whakatāne, Bay of Plenty, New Zealand
04.2009 - 02.2011
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Restocked display cases with attractive arrangements to promote specialty food items like slice of the day, fresh baked muffins and seasonal salads.
- Left employment to work for Columbus Coffee franchise.
Night Shift Supervisor
Bernie’s Restaurant & Truckstop
Te Kuiti, New Zealand
12.2004 - 11.2007
- Started as Dishwasher, moving to Front of House/Barista and after 6 months employment became Night Shift Supervisor and Cook.
- Left employment to move to Whakatāne, Bay of Plenty, New Zealand
Education
High School Diploma -
Taumarunui High School
Taumarunui, King Country, New Zealand 01.1999 - 12.2003
Skills
Hardworking and dedicated with shift roster experience
Use of critical thinking in busy and stressful, fast paced environment
Dedication to safety of peers, myself and customers
Knowledgeable in SEQ rail network routes
Meticulous and detail oriented
Excellent communication skills
Ability to work on feet for extended periods
Flexible and adaptable
Friendly and customer oriented
High Standards of personal presentation
Ability to effectively gather, interpret, respond to and convey information necessary to provide a safe and customer focused service
Ability to lead and manage staff and team members
Accomplishments
- Obtained Business Level 1 qualification in first 5 months of employment.
- Ekka 2022 - Porter, Queensland Rail - Managed high volume customer numbers with safe boarding and disembarkment, providing quick, accurate and excellent customer service.
- In first week of Newstart Porter buddy shift training, first on scene at medical incident to provide assistance to QR employee, following Queensland Rail emergency procedures and CARES process.
- Successful applicant for upcoming Riverfire 2022.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Professional References
Michael Bowden
Assistant Station Master 1st Class - Springfield Central
michael.bowden@qr.com.au
Work Ph: 07 3072 8571
Work Mobile: 0418 613 653
Queensland Rail
Paul Moss
Group Station Master
paul.moss@qr.com.au
Work Mobile: 0414 601 238
Queensland Rail
Rhonda Oakhill
Operations Manager
Work Mobile: 0408 771 550
Flinders Coffee
Quote
When women put their heads together, powerful things can happen
Oprah Winfrey
Timeline
Porter - GSM Springfield Central
Queensland Rail
03.2022 - Current
Mobile Coffee Van/Events Manager
Flinders Coffee / Monty’s Café
01.2020 - 02.2022
Casual Warehouse Worker
Scholastic Books
08.2019 - 12.2019
Café Manager
Columbus Coffee Franchise - The Hub
03.2011 - 03.2015
Barista & Front of House Café Assistant
Robert Harris Coffee
04.2009 - 02.2011
Night Shift Supervisor
Bernie’s Restaurant & Truckstop
12.2004 - 11.2007
High School Diploma -
Taumarunui High School
01.1999 - 12.2003
Professional References
Michael Bowden
Assistant Station Master 1st Class - Springfield Central
michael.bowden@qr.com.au
Work Ph: 07 3072 8571
Work Mobile: 0418 613 653
Queensland Rail
Paul Moss
Group Station Master
paul.moss@qr.com.au
Work Mobile: 0414 601 238
Queensland Rail
Rhonda Oakhill
Operations Manager
Work Mobile: 0408 771 550
Flinders Coffee