Nicole Turnbull

Delivering client treatments including massage therapy while overseeing correspondence management.

• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

Communicate effectively with clients and showing compassion when needed. Reception skills and relaying effectively with Communication between staff and clients. Assisting with surgeries xrays, dental procedures. Cleaning areas for effective sterilisation.

• Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
• Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
• Maintained accurate medical records for efficient patient care and treatment followup.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
• Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
• Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
• Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
• Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
• Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
• Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.