Nicole Van Berkel
Ballarat,VIC
Summary
I am a highly experienced professional with 33 years in hairdressing, 17 years running a successful business, and 7 years in spa management aboard international cruise ships. Based in Ballarat, I bring extensive experience in business operations, financial management, staff leadership, rostering, and customer service excellence. I have also established and delivered international training programs, including setting up a facility in the Philippines, which demonstrates my ability to design, implement and lead structured learning environments. While continuing part-time in hairdressing, I am now seeking a new career path where I can apply my proven strengths in people management, operations, and business development to deliver value in a fresh context.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Touché’ Hair, Skin & Body
Ballarat, VIC
03.2008 - Current
- Enhanced daily efficiency by streamlining salon operations and improving customer satisfaction.
- Ensured a clean, organized environment, surpassing health and hygiene industry standards.
- Recruited and trained staff members, including apprentices, to maintain quality service.
- Increased customer retention rates through exceptional service and diligent follow-up practices.
- Demonstrated expertise in finance, rostering, staff development, marketing, and client engagement.
- Implemented sustainable workplace policies and procedures for operational excellence.
Spa Manager
Steiner
Various Locations in Europe, USA And At Sea
10.2001 - 2007
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into the spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Participate and abide by International Safety Management Code
Hair Recruitment and Training
Steiner
London
2001 - 2008
- Trained and recruited personnel for roles on international cruise ships.
- Established training facility in Philippines, catering to international students seeking employment.
Education
Hairdressing
Federation University Australia
VIC12.1994
Skills
Interpersonal & Communication: Excellent customer service, strong written and verbal communication skills; Native English speaker, conversational Spanish
Organisation & Administration: Highly organised; experienced with booking systems, inventory management, ordering, and stock control
Finance & Systems: Proficient in MYOB, invoicing, payments, cash flow management, and budgeting
Leadership & People Management: Skilled in staff recruitment, training, supervision, and performance management
Operations & Compliance: Knowledge of workplace hygiene standards; experienced in maintaining compliance and operational efficiency
Certification
Working with children’s check.
RSA
Timeline
Salon Owner/Operator
Touché’ Hair, Skin & Body
03.2008 - Current
Spa Manager
Steiner
10.2001 - 2007
Hair Recruitment and Training
Steiner
2001 - 2008
Hairdressing
Federation University Australia