Nicole Vespucci
Euston ,NSW
Summary
Accomplished customer service professional skills with extensive experience in the hospitality industry and Australia Post, recognized for driving exceptional customer satisfaction through effective problem-solving skills. Demonstrated proficiency in administrative duties at Rocky Lamattina & Sons including financial reporting and advanced computer skills with adaptability and a commitment to continuous learning demonstrating and a keen ability to learn quickly.
Overview
3
3
years of professional experience
Work History
Postal Worker
Australia Post
Robinvale , VIC
08.2024 - Current
- Processed payments and handled cash
- Provided customer services and attention to customers when face-to-face over the counter or through phone conversations.
- Hands on moving and delivering parcels and packages
Administrative Employee
Rocky Lamartine & Sons Pty Ltd
Wemen, VIC
11.2022 - 07.2024
- Answered incoming calls and emails from customers and Vendors daily
- Greeted and assisted visitors, customers into the workplace
- Performed data entry duties into various software systems including Excel spreadsheets, Word document & ect
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Assisted in the preparation of financial reports such as balance sheets and income statements.
- Dealt with superannuation, wages, fortnightly
Restaurant Waiter
Euston Club
Euston , NSW
11.2021 - 11.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start and end of shifts.
- Took reservations and bookings working on the phone or face-face interactions for both customer and restaurant needs.
- Handling cash and exposure payments
Skills
- Problem solving
- Communication
- Adapt/quick leaner
- Computer skills
- Customer service
- Teamwork and collaboration
References
- Julie Kelly - Career Teacher - 0409 723 582
- Elyse Camera - Auspost Supervisor - 0447171028
Education
- Robinvale College - 2022
Timeline
Postal Worker
Australia Post
08.2024 - Current
Administrative Employee
Rocky Lamartine & Sons Pty Ltd
11.2022 - 07.2024
Restaurant Waiter
Euston Club
11.2021 - 11.2022