Nicole Waddell
Dunsborough
Summary
Results-driven communicator with a diverse background in education, aviation, and client service, now transitioning to high-ticket remote sales. Over a decade of experience in fast-paced environments emphasizes strong interpersonal skills, time management, and outcome orientation. Trained in appointment setting through Remote Sales Institute, leveraging emotional intelligence and structured processes to secure qualified calls that convert.
Overview
23
23
years of professional experience
Work History
Appointment Setter
CareAbout
Remote
2026.01 - Current
- Scheduled client appointments to facilitate access to care services.
- Explained available options to potential clients, assisting them in informed decision-making.
- Managed appointment calendars, optimizing scheduling for better resource allocation.
Education Assistant
Chisholm Catholic College
2022.01 - 2025.09
- Managed schedules and student progress while adapting to fast-changing priorities with attention to detail.
- Supported small group instruction and 1:1 learning plans in collaboration with classroom teachers and school psychologists.
- Led behaviour management strategies with a calm and supportive style.
- Supported small group instruction and 1:1 learning plans, collaborating with classroom teachers and school psychologists to enhance student learning.
- Led behaviour management strategies to foster a calm and supportive classroom environment.
- Trusted to handle confidential information and sensitive conversations with professionalism - ensuring every interaction is clear, respectful, and outcome-focused.
Cabin Crew
Virgin Australia, Qantas, Cobham Aviation
2007.01 - 2021.01
- Communicated confidently with hundreds of passengers daily, building instant trust and managing high-pressure situations calmly and professionally.
- Delivered tailored customer experiences by quickly understanding individual needs and adapting communication style, contributing to successful sales interactions.
- Ensured on-time departures by managing time-critical checklists and workflows, supporting operational efficiency.
- Mentored new cabin crew on safety, communication, and customer experience, enhancing team readiness and service quality.
Beauty Therapist
2004.01 - 2013.01
- Conducted tailored skincare consultations that fostered trust with repeat clients.
- Booked and managed appointments, tracked client progress, and followed up to ensure client satisfaction.
- Maintained a warm, calm presence while meeting tight schedules and exceeding client expectations.
- Oversaw inventory management and stock organization in the facility.
Admin & Reception Roles
Law Society of WA, Pro Cabling Services
2003.01 - 2007.01
- Coordinated incoming inquiries and appointment scheduling to enhance administrative support.
- Maintained confidential records to uphold privacy standards and ensured seamless daily operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High Ticket Appointment Setter And Closer Training -
Remote Sales Institute
Certicate III & IV -
Education Support
Senior First Aid -
St John Ambulance
ASDAN Program Certication -
Disability Awareness Instruction -
Mandatory Reporting Certied -
Year 11 -
Salle College
Viveash, WASkills
- High-ticket appointment setting
- Lead discovery
- Qualification
- Objection handling
- Lead nurturing
- Client onboarding
- CRM use
- Time management
- Admin accuracy
- Rapport building
- Emotional intelligence
- Buyer psychology
- Sales coaching
- Cross-functional team collaboration
- Team collaboration
- Microsoft Office
- Graphic design
References
Brooke Klaassen, Chisholm Catholic College, 0450 303 105, Delivered calm, high-quality service in high-pressure environments., Managed in-flight product sales, consistently upselling $250+ in monthly revenue., Handled customer concerns with empathy and professionalism., Demonstrated calm decision-making under pressure, resolving unexpected situations while maintaining a positive customer experience.
Timeline
Appointment Setter
CareAbout
2026.01 - Current
Education Assistant
Chisholm Catholic College
2022.01 - 2025.09
Cabin Crew
Virgin Australia, Qantas, Cobham Aviation
2007.01 - 2021.01
Beauty Therapist
2004.01 - 2013.01
Admin & Reception Roles
Law Society of WA, Pro Cabling Services
2003.01 - 2007.01
High Ticket Appointment Setter And Closer Training -
Remote Sales Institute
Certicate III & IV -
Education Support
Senior First Aid -
St John Ambulance
ASDAN Program Certication -
Disability Awareness Instruction -
Mandatory Reporting Certied -
Year 11 -
Salle College