Nicole Wallace
Werribee,VIC
Summary
Registered Nurse with 10+ years experience at Sunshine Hospital GEM Ward, excelling in patient assessments and patient care. Extensive experience in our specialty unit, the Dementia Support Unit. Proven ability to implement evidence-based strategies, significantly reducing patient falls, pressure injuries and functional decline whilst in hospital. Can recognise patient deterioration and escalates issues in a prompt manner. Known for compassionate care and effective written and verbal communication. Extensive experience in preceptorship. Committed to ongoing professional development in all areas of nursing.
Overview
2026
2026
years of professional experience
Work History
Registered Nurse Division 1
Western Health GEM Ward, Sunshine Hospital
St Albans, VIC
01.2011 - Current
- Administered patient care, ensuring adherence to safety protocols and quality standards.
- Collaborated with multidisciplinary teams (Doctors, allied health and nurse specialists) to develop and implement individualised care plans. Have been involved in biweekly "team huddles" in the Dementia Support Unit as nurse representative.
- Monitored vital signs and assessed patient conditions, promptly reporting changes to nurse in charge and medical team.
- Educated patients and families on treatment plans, medications, and post-discharge care instructions.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying the medical team and initiating appropriate interventions when necessary (including Urgent Clinical Reviews, MET calls and Code Blues)
- Blood collecting
- ECGs, bladder scans, blood sugar monitoring
- IV therapy (medications and infusions)
- Administered IM medications
- Administered subcutaneous medications
- Complex and simple wound dressings (following wound nurse or surgical team's plans)
- Trained and mentored new staff and graduates on best practices in patient care, emergency response procedures and ward routine.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations (including in the Dementia Support Unit, patients experiencing delirium or cognitive decline) using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Currently work as ward Job Rep and have previously worked as HSR on the ward, completing my OHS five day course.
- Have worked in the palliative care ward and therefore provided support for patients' families during difficult medical decisions and have been involved in end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Have experience with administering pain medication and syringe drivers to palliative care patients
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Continence management. Have recently completed a professional development day with the Continence Nurses at Western Health
- Pressure area care, implementing strategies to reduce pressure injuries in bed bound patients and patients with low mobility and continence issues.
Pharmacy Assistant
Sunshine West Pharmacy
Sunshine, VIC
2004 - 12.2006
- Assisted pharmacists in managing inventory, including stock rotation and ordering supplies efficiently.
- Collaborated with the pharmacist to resolve prescription issues and optimise patient care.
- Trained new staff on pharmacy procedures, safety protocols, and customer service.
- Kept pharmacy counter and related areas clean, neat and organised.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organised and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacist with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported operations with filing, copying and faxing.
- Assisted customers in selecting over-the-counter medications and health care products.
- Completed cash register transactions by handling credit and cash payments
- Organised pharmacy area to maintain clean and orderly environment.
Education
Bachelor of Nursing (Mental Health Major) -
Victoria University
Melbourne, Victoria, VIC01-2010
Skills
- Medication administration
- Patient assessments
- Behaviour management skills in patients with BPSD
- Documentation and charting
- Infection control measures
- Compassion and empathy
- Professional bedside manner
- Taking vital signs
- EMR systems
- Insulin medication assistance
- Personal care and hygeine needs
- Palliative care
- Geriatric nursing
Languages
English
Timeline
Registered Nurse Division 1
Western Health GEM Ward, Sunshine Hospital
01.2011 - Current
Pharmacy Assistant
Sunshine West Pharmacy
2004 - 12.2006
Bachelor of Nursing (Mental Health Major) -
Victoria University