Nicole Wang
Mitchelton
Summary
Experienced professional with a strong background in operational management, team leadership, and delivering exceptional customer service. Proven track record of surpassing sales targets, maintaining high standards in store presentation, and implementing impactful marketing strategies to cultivate a loyal customer base. Skilled in fostering team collaboration, streamlining operations, and creating memorable customer experiences that strengthen brand loyalty and drive sustainable growth.
Overview
21
21
years of professional experience
Work History
Acting Store Manager
Sandro & Maje
12.2024 - Current
- Sales and marketing: Overseeing sales activities, promoting the store and its products and implementing marketing campaigns to drive traffic and increase sales
- Store operations: Overseeing the day-to-day operations of the store, including scheduling, cleaning and maintenance
- Inventory management: Monitoring stock levels, ordering new merchandise and managing inventory to ensure that the store has enough products to meet customer demand
- Customer service: Ensuring that customers have a positive shopping experience, resolving customer complaints and maintaining customer satisfaction
- Staff management: Hiring, training and supervising employees to ensure that they provide excellent customer service and perform their duties effectively
- Employee development: Providing opportunities for employees to grow and develop their skills and creating a positive work environment
- Problem-solving: Identifying and resolving problems as they arise and making decisions to improve the overall performance of the store
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Resolved customer complaints for improved store reputation and loyalty.
Sales & Manager Assistant
Sandro & Maje
12.2022 - 11.2024
- Organizing merchandise on shop floor
- Marketing on social media
- Inventory management & reconciliation
- Assisting customers and advising them on fashion choices
- Selling clothing and processing payments at checkout
- Carrying out stocktaking duties
- Handling returns and exchanges
- Dealing with customer complaints and suggesting solutions
- Performing store opening and closing operations
- Managed budgets for various departmental initiatives.
- Implemented training programs for enhanced employee skills.
- Coordinated recruitment efforts to attract top talent.
- Accomplished multiple tasks within established timeframes.
Sales & Manager Assistant
Sandro & Maje
12.2019 - 06.2022
- Organizing merchandise on shop floor
- Assisting customers and advising them on fashion choices
- Marketing on social media
- Selling clothing and processing payments at checkout
- Maintaining store in clean and tidy condition
- Attaching and updating pricing tags on merchandise
- Carrying out stocktaking duties
- Handling returns and exchanges
- Dealing with customer complaints and suggesting solutions
- Performing store opening and closing operations
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Accomplished multiple tasks within established timeframes.
Shop owner and Sales Manager
Swan Boutique Fashion Shop
12.2008 - 04.2011
- Responsibilities: Managing sales, three staff and importing clothing
- Monitored product trends to adjust ordering and minimize excess inventory.
- Executed promotional events to highlight new products and drive foot traffic.
- Oversaw budgeting and expense management to maintain profitability and financial health.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
Sales and customer service
Sunny Girl Fashion Shop
03.2008 - 12.2008
- Achieved top-seller status with consistent high-performance in both sales and customer service metrics.
- Acted as a mentor for new hires, sharing best practices in sales and customer service for a smooth onboarding experience.
Sales and Customer Service, Cashier
MCT Clothing shop
05.2007 - 09.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Manager Assistant
China Unicom Ltd
04.2004 - 06.2007
- Internet marketing department at China Unicom Ltd
- Supported human resources functions such as benefits administration, policy enforcement, and employee relations matters as needed throughout the organization.
- Handled confidential information with discretion, maintaining a high level of trust among employees and executives alike.
Owner & Manager
Fashion Shop
07.2006 - 11.2006
- Monitored cash flow for sustainable operational practices.
- Developed financial forecasts for informed strategic planning.
- Managed day-to-day business operations.
Education
Bookkeeping Career Pathway -
TAFE SA
06.2019
Certificate2 in Spoken and Written English - undefined
TAFE SA
12.2014
Bachelor of Telecommunication - undefined
Xi’an Electronic Technology University
07.2004
Skills
- Excellent organisational and communication skills
- Fluent in English & Mandarin
- In-depth Product knowledge
- Business & Fashion acumen
- Time Management skills
- Digital technological & social media proficiency
- Leadership and Team Management
- Advanced dresser (Qualified)
- Customer service
- Multitasking and organization
- Store operations
- Training and mentoring
Timeline
Acting Store Manager
Sandro & Maje
12.2024 - Current
Sales & Manager Assistant
Sandro & Maje
12.2022 - 11.2024
Sales & Manager Assistant
Sandro & Maje
12.2019 - 06.2022
Shop owner and Sales Manager
Swan Boutique Fashion Shop
12.2008 - 04.2011
Sales and customer service
Sunny Girl Fashion Shop
03.2008 - 12.2008
Sales and Customer Service, Cashier
MCT Clothing shop
05.2007 - 09.2007
Owner & Manager
Fashion Shop
07.2006 - 11.2006
Manager Assistant
China Unicom Ltd
04.2004 - 06.2007
Certificate2 in Spoken and Written English - undefined
TAFE SA
Bachelor of Telecommunication - undefined
Xi’an Electronic Technology University
Bookkeeping Career Pathway -
TAFE SA
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