Nicole Ward
Mermaid Waters,QLD
Summary
Focused employee with experience providing high level administration, customer service and operational assistance to meet Ganden Engineers and project Manager's needs. Capable and highly organised when coordinating day to day office tasks. Clear communicator and self-motivated worker with decisive nature necessary to manage independent or team work.
Overview
19
19
years of professional experience
Work History
Business Owner
Hens In Paradise
12.2018 - Current
- Consulted with customers from initial enquiry through to delivery of event. Including quotes, scheduling bookings with suppliers, invoicing clients, processing of payments and data entry.
- Implement company marketing and social media strategy.
- Managed accounts (Xero), and generated reports for company database.
- Building strong relationships with local suppliers.
Event Coordinator & Administration Officer
Corporate Challenge
09.2015 - 06.2018
- Administrative support, accounts, reception duties, diary management, scheduling appointments and travel.
- Liaising with high volumes of clientele involving customer service, sales inquiries and customer complaints.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger team building, conferences, parties and gatherings.
Customer Service and Administration Officer
Toll Logistics
06.2007 - 09.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction with forward-thinking strategies.
- High volume data entry
- Created, prepared, and delivered reports to various departments.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Lead Bank Teller
Commonwealth Bank
01.2005 - 06.2007
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
Education
Bachelor of Business - Marketing And Events
University of Southern Queensland
Toowoomba, QLD11.2016
Certificate II - Communicate in The Workplace
Warwick State High School
Warwick, QLD2004
Senior Certificate
Warwick State High School
Warwick, QLD2004
Skills
- High Level Office Administration & Customer Service Support
- Employer and Client Commitment and Focus
- Excellent in Communication and Solutions focused
- Strong Ethics and Devoted Team Member
- Highly organized with strict adherence to deadlines -Proficient multitasker, working well under pressure
Reference
On Request
Timeline
Business Owner
Hens In Paradise
12.2018 - Current
Event Coordinator & Administration Officer
Corporate Challenge
09.2015 - 06.2018
Customer Service and Administration Officer
Toll Logistics
06.2007 - 09.2015
Lead Bank Teller
Commonwealth Bank
01.2005 - 06.2007
Bachelor of Business - Marketing And Events
University of Southern Queensland
Certificate II - Communicate in The Workplace
Warwick State High School
Senior Certificate
Warwick State High School
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