Nicole Warren

• Identified issues, analyzed information and provided solutions to problems.
• Account payable via telephone.
• Efficiently dealing with Freight/ Logistics.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided information regarding charge accounts and loyalty programs.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Building report with customers and meeting their needs with the highest level of customer experience.

• Worked flexible hours; night, weekend, and holiday shifts.
• Used time management and efficient cleaning methods to meet deadlines.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Handled equipment, chemicals and materials properly and with caution.
• Emptied trashcans and transported waste to collection areas.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Made food according to standard recipes with requested changes for customer satisfaction.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Sanitized dining ware and kitchen equipment according to health code standards.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

• Handled equipment, chemicals and materials properly and with caution.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Used time management and efficient cleaning methods to meet deadlines.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Prepared salads, soups and sandwiches for customers.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Replenished serving stations with fresh food and cleaned up spills.

• Developed and maintained courteous and effective working relationships.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked identification for minimum age for sale of alcoholic beverages.
• Bussed and reset tables to keep dining room and work areas clean.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Stayed up-to-date on menu changes to help customers make food choices.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Exceeded goals through effective task prioritization and great work ethic.
• Maintained energy and enthusiasm in fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Handled Number calls per day to address customer inquiries and concerns.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Presentation of Garments

Stock sales

Arranging Managers Diary

Appointment Making

Account Reconciliation

Customer Service

Merchandising

Dispatching and recieving of stock

Stocktake

General Office Duties