Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Waschier

Morayfield

Summary

Dynamic and results-driven professional with a strong background in customer service and team leadership at Zarraffas. Recognized for attention to detail and problem-solving skills, I effectively trained and motivated teams to achieve high-quality service standards, fostering a positive atmosphere that enhanced customer satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Nightfill Team Member

Woolworths
06.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted customers with product enquiries by providing friendly and knowledgeable service.
  • Demonstrated reliability by consistently working scheduled shifts and providing extra support during staff shortages, holidays, and peak periods.
  • Contributed to team success by completing jobs quickly, accurately and to company standards.

Barista Shift Supervisor

Zarraffas
02.2019 - 11.2020
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled customer enquiries and resolved complaints professionally to maintain customer satisfaction and loyalty.
  • Monitored stock levels and coordinated with suppliers to ensure efficient inventory management.

Barista Shift Supervisor

Zarraffas
03.2016 - 02.2019
  • Supervised and supported daily store operations, ensuring compliance with companies service and quality standards.
  • Trained, mentored, and motivated team members to deliver consistent, high-quality coffee and customer service.
  • Handled customer enquiries and resolved complaints professionally to maintain customer satisfaction.
  • Managed opening and closing procedures, cash handling, and balancing registers with accuracy.
  • Monitored stock levels to ensure efficient inventory management.
  • Contributed to a positive team environment by promoting strong communication, teamwork, and a customer-first approach.

Education

Certificate III - Pathology Collection

LTT Brisbane
South Brisbane, QLD
11-2025

Certificate III - Hospitality

TAFE QLD
QLD
01-2016

Certificate II - Business Administration

TAFE QLD
QLD
01-2016

High School Diploma -

Kingston State College
Kingston, QLD
01-2016

Skills

  • Attention to detail
  • Positive attitude
  • Teamwork and collaboration
  • Goal setting and achievement
  • Time management
  • Problem-solving

Timeline

Nightfill Team Member

Woolworths
06.2023 - Current

Barista Shift Supervisor

Zarraffas
02.2019 - 11.2020

Barista Shift Supervisor

Zarraffas
03.2016 - 02.2019

Certificate III - Pathology Collection

LTT Brisbane

Certificate III - Hospitality

TAFE QLD

Certificate II - Business Administration

TAFE QLD

High School Diploma -

Kingston State College
Nicole Waschier