Nicole Waschier
Morayfield
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership at Zarraffas. Recognized for attention to detail and problem-solving skills, I effectively trained and motivated teams to achieve high-quality service standards, fostering a positive atmosphere that enhanced customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Nightfill Team Member
Woolworths
06.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted customers with product enquiries by providing friendly and knowledgeable service.
- Demonstrated reliability by consistently working scheduled shifts and providing extra support during staff shortages, holidays, and peak periods.
- Contributed to team success by completing jobs quickly, accurately and to company standards.
Barista Shift Supervisor
Zarraffas
02.2019 - 11.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled customer enquiries and resolved complaints professionally to maintain customer satisfaction and loyalty.
- Monitored stock levels and coordinated with suppliers to ensure efficient inventory management.
Barista Shift Supervisor
Zarraffas
03.2016 - 02.2019
- Supervised and supported daily store operations, ensuring compliance with companies service and quality standards.
- Trained, mentored, and motivated team members to deliver consistent, high-quality coffee and customer service.
- Handled customer enquiries and resolved complaints professionally to maintain customer satisfaction.
- Managed opening and closing procedures, cash handling, and balancing registers with accuracy.
- Monitored stock levels to ensure efficient inventory management.
- Contributed to a positive team environment by promoting strong communication, teamwork, and a customer-first approach.
Education
Certificate III - Pathology Collection
LTT Brisbane
South Brisbane, QLD11-2025
Certificate III - Hospitality
TAFE QLD
QLD01-2016
Certificate II - Business Administration
TAFE QLD
QLD01-2016
High School Diploma -
Kingston State College
Kingston, QLD01-2016
Skills
- Attention to detail
- Positive attitude
- Teamwork and collaboration
- Goal setting and achievement
- Time management
- Problem-solving
Timeline
Nightfill Team Member
Woolworths
06.2023 - Current
Barista Shift Supervisor
Zarraffas
02.2019 - 11.2020
Barista Shift Supervisor
Zarraffas
03.2016 - 02.2019
Certificate III - Pathology Collection
LTT Brisbane
Certificate III - Hospitality
TAFE QLD
Certificate II - Business Administration
TAFE QLD
High School Diploma -
Kingston State College