Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Watson

Delahey,Victoria

Summary

Experienced and reliable professional with a strong background in customer service and cleaning. Known for delivering high-quality service while maintaining a clean and welcoming environment. Highly organized, efficient, and skilled at managing tasks independently or within a team. Dedicated to exceeding customer expectations and consistently achieving high standards of cleanliness and service. A proactive problem-solver with a focus on creating positive experiences and ensuring smooth, efficient operations.

Overview

23
23
years of professional experience

Work History

Cleaner

K & K Calisthenics
01.2024 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Transport Services

Moledina Transport
06.2017 - Current
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Checked tools and equipment to prevent accidents and injuries.
  • Increased team productivity with effective communication and collaboration strategies.
  • Organized invoices and ensured timely submission.

Customer Service

AeroCare
01.2015 - 06.2016
  • Provided customer support during check-in process.
  • Maintained responsibility for weighing passengers' bags upon boarding and implementing necessary charges for excess baggage.
  • Ensured smooth and efficient passenger organization during pre-boarding.
  • Facilitated boarding flights for passengers
  • Prioritized passenger safety on the tarmac during boarding operations.
  • Ensured smooth and safe transfer for individuals with disabilities to and from airplanes

Cashier

Coles Supermarket
04.2001 - 01.2005
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Strathmore Secondary College
Strathmore, VIC

Tourism And Travel Management

Jetset Training College
Melbourne, VIC
2001

Skills

  • Customer Service and Communication Skills
  • Adaptable to various situations in an efficient amount of time
  • Good time management
  • Well organised
  • Staying calm under pressure
  • Works well in a team environment

Timeline

Cleaner

K & K Calisthenics
01.2024 - Current

Transport Services

Moledina Transport
06.2017 - Current

Customer Service

AeroCare
01.2015 - 06.2016

Cashier

Coles Supermarket
04.2001 - 01.2005

High School Diploma -

Strathmore Secondary College

Tourism And Travel Management

Jetset Training College

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Nicole Watson